Call Centre courses are offered by A+ Computer Training Studios.
DurationA+ Computer Training Studios specializes in computer and financial training solutions and many more. Our institution have been training and certifying learners since September 2000. We are people orientated and service driven to ensure that our learners have a positive, productive training experience.
A+ Computer Training Studios specializes in computer and financial training solutions including certifications like Pastel Accounting, Bookkeeping, Pastel Payroll, Ms Office, IT Technician, Office Administration and many more.
Our institution have been training and certifying learners since September 2000. We are people orientated and service driven to ensure that our learners have a positive, productive training experience.
The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to Service Excellence and Quality in the work environment.
Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
Skills Excel Training Institute provides Quality Customer Service training programme for individuals who want to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.
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