Coaching Skills

Coaching Skills

Developing the individuals within your team is an essential management skill and can improve the patient experience.

Helping NHS managers to build discovery-based learning through coaching builds commitment and confidence. As a tool it is invaluable in delivering services and develops working relationships built on trust and support.

Coaching is a skill which requires careful balance and facilitation. This programme equips NHS managers with proven techniques that will develop capability and confidence in others.

Who is it for?

Managers who wish to develop their coaching style to engage individuals in a more participative manner. It is also suitable for new managers who need to upskill their teams.

Course Objectives:

By the end of this programme, participants will be able to:

• Use a range of coaching techniques depending on the needs of the individual

• Set realistic coaching development objectives

• Organise and plan coaching sessions

• Facilitate conversations to help individuals discover and implement answers

• Observe and feedback on performance and identify further coaching needs

Course Content:

• The difference between training and coaching

• Adult learning styles – selecting the most appropriate method for coaching

• Preparing your coaching sessions – setting learning objectives and "chunking” your sessions

• Creating coaching contracts and learning logs

• Verbal and non-verbal communication in coaching sessions

• Input and output coaching

• Discovery-based learning

• Facilitation and questioning techniques to encourage a universal view

• Balancing opinions and thoughts

• Coaching models including GROW and CLEAR

• Observation protocols and feedback sessions

• Seeking feedback on your coaching style

• Practice sessions using real life example