Conflict Resolution in the Workplace

by Asset Training Academy Claim Listing

This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

£25

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img Duration

2 Hours

Course Details

Conflict Resolution

About The Course

The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with Conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

  It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up. 

As well as the negative impacts of conflict the course also explores how effective management of Conflict can result in positive outcomes in the workplace

. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Course Modules

  • 1.The Causes and Symptoms of Conflict at Work

  • 2.Resolving Conflict

  • 3.The Five Conflict Modes

  • 4.Using the Modes

  • 5.Assertiveness

  • 6.Making Positive Outcomes

Target Audience

This course is aimed at supervisors and managers that want to develop effective Conflict Resolution methods. The course can be a great starting point for people new to their Leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to Conflict Management.

This course is suitable for employers who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Assessment

There are multiple choice questions at the end of each Module. You will have the opportunity to review all your answers at the end of each module before final submission and will be given 3 attempts to achieve the required result. 

Digital Certificate

Once you have achieved the required pass mark, you will be able to download and print your digital CPD Accredited Certificate immediately for your records.

  • Chester Branch

    'Suite 5, Station House, Central Way', Chester

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