This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
DurationConflict Resolution
About The Course
The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with Conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up.
As well as the negative impacts of conflict the course also explores how effective management of Conflict can result in positive outcomes in the workplace
. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
Course Modules
1.The Causes and Symptoms of Conflict at Work
2.Resolving Conflict
3.The Five Conflict Modes
4.Using the Modes
5.Assertiveness
6.Making Positive Outcomes
Target Audience
This course is aimed at supervisors and managers that want to develop effective Conflict Resolution methods. The course can be a great starting point for people new to their Leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to Conflict Management.
This course is suitable for employers who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.
Assessment
There are multiple choice questions at the end of each Module. You will have the opportunity to review all your answers at the end of each module before final submission and will be given 3 attempts to achieve the required result.
Digital Certificate
Once you have achieved the required pass mark, you will be able to download and print your digital CPD Accredited Certificate immediately for your records.
About Us
Asset Training Academy are a specialist provider of Leadership, Management, Business Skills, Mental Health & Resilience training programmes. We work throughout the UK providing work based training solutions to both businesses and individual learners. We work with the Public Sector and we also provide our services to corporate clients, SME’s and businesses that span every sector.
We offer a range of delivery methods to meet the needs of our customers, which include Face to Face Public Classrooms, Virtual Classrooms, One-to-one Coaching or In-House at your premises if you have over 4 members of staff that require training in the same area. We also have over 100 e-Learning courses to choose from, all of which are externally accredited and meet National Standards.
Public Course Training Locations
We deliver our Public Classroom courses across 5 major cities: Manchester | Leeds | London | Liverpool | Birmingham, and at our offices in Warrington. We deliver our courses in either 4 star hotels or professional training venues, all of which are conveniently located in the city centre close to all local amenities, public transport networks and NCP car parks.
Virtual Training
Alongside our Public ‘face to face’ Classroom courses, there is still very much a demand for training to be delivered ‘virtually’. We are able to deliver the majority of our courses as Virtual Classrooms for both individuals as Public Courses, and for teams as In-House courses.
We can deliver the courses via Zoom or Microsoft Teams as required. Also, as we do not incur the costs of travel and expensive venue hire when delivering a Virtual Course, we can offer these at a reduced rate. We also run them over a shorter period with lots of comfort breaks built in.
Most of our Virtual Classrooms are delivered as “Blended Learning” which means they are delivered as a blend of a “live and interactive” session with the course tutor and an e-Learning module which can be studied at your own pace. Our Virtual Classrooms are generally CPD Accredited
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