Crisis & Disaster Management

Crisis management training should not be limited to crisis planning, disaster readiness, or risk management teams. A crisis can hit any employee at any time and there are situations everyone should think about and plan for.

Empowering your employees with crisis management training will enable them to handle the situation with confidence and effectiveness in a timely manner.

A crisis is a time of intense difficulty, trouble, or danger. Crisis management is the process by which you deal with this difficult, dangerous and disruptive event. Organizations can help employees plan for, prevent, and manage a wide variety of crises both personal and professional.

When you mention crisis management training, I think most people think about natural disasters and emergencies like an earthquake, tsunami, volcano eruptions, floods, or fires.

The reality is a crisis can take many forms and affect us both professionally and personally. At a higher level, the Organization should have a more structured plan for responding and business continuity but all employees could benefit from some basic training.

Crisis Management covers a wide range of topics, in a broad sense in the following Headings:

• Planning
• Preparing for crises
• Responding to natural disasters
• Responding to emergencies
• Business continuity
• Media inquiries

Learning Outcomes:

• Understand what is a crisis and the various types of crisis that could impact your business
• Understand how to prepare your organization / team to handle when it comes
• Establish a system to prevent some issues into magnifying into a crisis
• Establish a crisis detection system to detect any potential problems and unforeseen conditions
• Use the crisis detection system to monitor the extent of damage and minimize the impact of the crisis
• Establish a powerful crisis management team
• Setting and enforcing the new rules of engagement
• Handle the media relations 
• Establish and enforce proactive crisis management strategies
• Minimize loss of sales and protect your brand from being tainted
• Know how and what to talk through the media to strengthen the brand image
• Protect and fortify investors and confidence
• Build a system to lead in the new crisis situation
• Handle dispute resolution both internally and externally