Cross-cultural Differences in Teamwork Training Course

Purpose and purpose of the training The training is addressed to all those who deal with representatives of different cultures in their professional work. The training is addressed both to people who intend (or are already doing so) to establish business contacts with foreign partners, conduct negotiations, sell and promote their products, but also to people who cooperate with foreigners in Poland.

Representatives of various industries, regardless of age or managerial level, can participate in the training. Depending on the demand, the training can be adapted for a group advanced in a given field and concern a specific region or country (e.g. Scandinavian countries, Arab countries, etc.). The trainings are open, but depending on the demand, they can be closed and addressed to a specific company/group people...
 

 Course Outline

1. Introduction to the issues of communication

• the communication process and its stages the importance of verbal and non-verbal communication techniques and tools for effective communication. Direct communication and communication by means of media: telephone, e-mail, instant messaging

2. Principles of effective communication as an essential element in effective contacts in the organization

• self-analysis of one's own communication style errors in communication correcting them and avoiding communication barriers stages of establishing interpersonal contact

3. Effective conversations

• shaping one's own image as a sender and receiver of a message assertively responding to objections to criticism and praise recognizing and avoiding communication barriers, active listening as a tool for effective communication ? recognizing and coping with factors that interfere with listening and understanding statements the art of asking questions psychological mechanisms and techniques of exerting influence

4. Intercultural aspect of communication

• basics of proximics - distance in communication formulating messages in intercultural contacts self-expression and intercultural perception cultural reading of messages cultural attitudes in everyday communication and negotiations making decisions in the cultural aspect

5. Basic principles of intercultural communication

• contact-oriented cultures principle-oriented cultures pro-partner and pro-transaction cultures ceremonial and non-ceremonial cultures monochromatic and polychronic cultures Does 'a' always mean 'a'? -hidden assumptions and unspoken expectations in communication with representatives of particular cultures

6. "Contractor's manual" - what to do, what not to do and a total "faux pas"

• Cultures of Western Europe (Germany, France, Italy) Cultures of the countries of the former USSR American culture

7. Summary