This course will equip learners with the necessary skills and knowledge in building relationships with customers.
DurationThis course will equip learners with the necessary skills and knowledge in building relationships with customers.
At the end of the course, the learners will be able to:
Training Masters Workforce Institute Pte Ltd (Training Masters), is a Workforce Skills Qualifications (WSQ) Approved Training Organisation with the SkillsFuture SG (SSG).
As part of this partnership programme, we provide WSQ Environmental Services, Leadership and People Management training courses and assessments.
Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.
Customer Service Communication course is offered by Quantico for all skill level. We are a team of communication specialists helping solve the myriad communication challenges affecting information communities. Since our founding in 2005, we have been a learning resource.
Some of you might think that it isn’t important to hone customer service skills. But, the truth is, you will likely experience many professional situations throughout your career that require the best customer service skills.
The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
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