Customer Service

By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different

Foster And Maintain Customer Relations course is offered by FBT Consultants. Our vision is to train for a better tomorrow.  With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.

The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.

Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.

Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.