This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff back-up in support roles to build, maintain, and increase a loyal customer base.
DurationThis course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff back-up in support roles to build, maintain, and increase a loyal customer base.
Saskatoon Business College is registered with the Ministry of Advanced Education and as such has approval to offer diploma programs. Our mission is to provide the highest quality education and training that is current, challenging, and relevant to the global marketplace.
SBC provides short (9-12 month) diploma programs for students seeking professional training to work in a variety of business or administrative environments.
Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
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