This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff back-up in support roles to build, maintain, and increase a loyal customer base.
DurationThis course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff back-up in support roles to build, maintain, and increase a loyal customer base.
Saskatoon Business College is registered with the Ministry of Advanced Education and as such has approval to offer diploma programs. Our mission is to provide the highest quality education and training that is current, challenging, and relevant to the global marketplace.
SBC provides short (9-12 month) diploma programs for students seeking professional training to work in a variety of business or administrative environments.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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