Ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
DurationEnsure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
TAFE Enterprise works with you to tailor customer service training for your team, which can be delivered in your workplace, at TAFE Enterprise training locations or online. Responding to emerging trends and technology in the service sector, TAFE Enterprise ensures that training is current and addresses the needs of your business for both today, and tomorrow.
TAFE Enterprise customer service training covers everything from basic service skills, to advanced selling technique. Our training covers effective communication, telephone skills, body language, conflict resolution and more, with training designed to give your team the confidence and ability to deliver exceptional customer service to increase sales and customer satisfaction.
TAFE NSW is the leading training provider in Australia and amongst the largest in the world. TAFE NSW has over 500,000 enrolments annually.
TAFE NSW prides itself on offering quality education tailored to suit your needs. Whether you're looking for your first job, a career change, a pathway to University or just to learn a new skill, TAFE NSW can deliver. We also run many courses to help unemployed people get into or return to the workforce.
TAFE NSW has over 130 metropolitan and regional locations. Our teachers are passionate experts who provide practical industry experience with positive outcomes - over 85% of TAFE NSW graduates are in employment or further study after completing their course.
TAFE NSW courses and education programs are delivered flexibly – online, by distance, face-to-face, or by a combination of methods. The full-time weekly attendance is between 12 and 30 hours. Part-time study is 12 hours per week or less, or in short full-time blocks. We also recognise that you may have previously gained skills and knowledge which are relevant to a course.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
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