Ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
DurationEnsure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
TAFE Enterprise works with you to tailor customer service training for your team, which can be delivered in your workplace, at TAFE Enterprise training locations or online. Responding to emerging trends and technology in the service sector, TAFE Enterprise ensures that training is current and addresses the needs of your business for both today, and tomorrow.
TAFE Enterprise customer service training covers everything from basic service skills, to advanced selling technique. Our training covers effective communication, telephone skills, body language, conflict resolution and more, with training designed to give your team the confidence and ability to deliver exceptional customer service to increase sales and customer satisfaction.
TAFE NSW is the leading training provider in Australia and amongst the largest in the world. TAFE NSW has over 500,000 enrolments annually.
TAFE NSW prides itself on offering quality education tailored to suit your needs. Whether you're looking for your first job, a career change, a pathway to University or just to learn a new skill, TAFE NSW can deliver. We also run many courses to help unemployed people get into or return to the workforce.
TAFE NSW has over 130 metropolitan and regional locations. Our teachers are passionate experts who provide practical industry experience with positive outcomes - over 85% of TAFE NSW graduates are in employment or further study after completing their course.
TAFE NSW courses and education programs are delivered flexibly – online, by distance, face-to-face, or by a combination of methods. The full-time weekly attendance is between 12 and 30 hours. Part-time study is 12 hours per week or less, or in short full-time blocks. We also recognise that you may have previously gained skills and knowledge which are relevant to a course.
Customer Service course is offered by Hanmac Pty Ltd. Short courses are a great way to fill the gaps in your knowledge and give you a competitive edge when it comes to job promotions. As technology evolves systems, programs and practices change, making it critical for workers to refresh their skil...
Great customer service is at the core of a successful business whether it is a small or a large enterprise
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
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