The Customer Service excellence training enables delegates to become more professional in all aspects of customer interaction and servicing.
DurationThe Customer Service excellence training enables delegates to become more professional in all aspects of customer interaction and servicing. Aimed at Anyone who provides services, products or information to internal or external customers.
Module 1: Customer service
Module 2: creating excellence
Module 3: Addressing Customer Needs
Module 4: Communication Skills
Module 5: In-Person Customer Service
Module 6: Customer Service over the Phone
Module 7: Electronic Customer Service
Module 8: Social media Service
PBS College started in 1982 as a husband and wife team – Pieter & Christine Jordaan. Over the next three decades, they worked tirelessly for the Credit Management Community. They both served on the management committees for the ICM SA, ICM Africa, UICM and ADRA. Both Pieter and Christine are hailed as “South African Icons” in Credit Management.
All PBS College courses are based on SAQA Certifications, and every course is aligned to SAQA regulations, and to bring personal development into the life of every working person. Their formal Accreditation is through FASSET, and they proudly became registered as the only FASSET registered college for the 57901 Certificate in Credit Management.
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