Customer Service Skill Set

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.

Gain these skills:

• Provide service to customers by using a range of verbal and non-verbal communication types and active listening
• Presenting a professional image and acting according to organisational policy
• Identifying customer needs and choosing the best way to handle their request
• Problem solving conflict and complaint resolution
• Identifying opportunities to improve customer service standards
• Show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds 
• Use infection control procedures to ensure the safety of customers