Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
DurationGain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction.
This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.
Gain these skills:
We are one of Western Australia’s most diverse training providers with major campuses in Bentley, Carlisle, Fremantle, Murdoch, Rockingham, Thornlie and Mandurah.
We offer more than 300 qualifications, from foundation courses to apprenticeships and traineeships, to diplomas...
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Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
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