Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
DurationGain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction.
This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.
Gain these skills:
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Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
This course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
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