Customer Service Training Programs For Employees

by Leaders Speakers Claim Listing

Leaders Speakers has developed customer service training programs and exercises that check and true up your employees customer service skills so that they are happy and well functioning. They can also be responsible for a good percentage of your business sales.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Leaders Speakers Logo

img Duration

Please Enquire

Course Details

They say that your first impression is a lasting one. Your Customer service personnel is usually the first contact with your customer and you want them to not only represent your company well but have a healthy attitude to promote your company and treat your customer the proper way for repeat business.

Leaders Speakers has developed customer service training programs and exercises that check and true up your employees customer service skills so that they are happy and well functioning. They can also be responsible for a good percentage of your business sales. Our phone sales training programs will empower your customer service personnel to produce more revenue.

 

Some Of Our Programs Strengthen Your Employees Skills With These Key Components:

  • Persuasive Speaking Skills- Think of the most persuasive speaker in your organization. Is he or she a salesperson? Chances are the answer is yes. Persuasion has long been recognized as an important sales skill, but it can also be invaluable for your customer service.
  • Empathy- No list of good customer service skills is complete without empathy. Empathy is the ability to understand another person’s emotions and to understand their point of view.
  • Adaptability- When you work directly with the public, your days are never exactly the same. People aren’t the same. Did you know that 60% of customers change how they contact you depending on where they are and what they’re doing?
  • Clear Communication Skills –This may seem obvious, but you’d be surprised how many customers struggle to communicate with their customer service representative. In fact, 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have.
  • Effective Listening – All of your agents could do their jobs better with a little more training, and an easy way to start is by teaching your staff how to listen effectively

 

These are some of the areas that we focus on to strengthen your staff’s skills for better production.

  • Southside Park Branch

    6100 Fairview Rd, Southside Park, Charlotte NC

Check out more Customer Service courses in USA

The Training Institute of Washington DC Logo

Customer Service

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better ser...

by The Training Institute of Washington DC [Claim Listing ]
Effective Training Logo

Customer Service Excellence In Email

Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.

by Effective Training [Claim Listing ]
Florida Atlantic University Logo

Quality Customer Service

This program is designed to improve the service levels provided to the organization's internal and external customers. It shows participants how to improve their sensitivity to the customers' needs and provides practical solutions for problems that confront employees on a regular basis.

by Florida Atlantic University [Claim Listing ]
KUSI Training Logo

Value-Driven Customer Service (It’s Mission Critical)

Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.

by KUSI Training [Claim Listing ]
NC State Industry Expansion Solutions Logo

Customer Service Training: Managing Everyday Interactions

This course can further develop the additional soft skills that an engineer, manufacturer, government employee and/or healthcare provider needs to foster their career success.

by NC State Industry Expansion Solutions [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy