We have a passion for delivering engaging workshops and training sessions and are used to delivering both face to face and online.
DurationDealing with Challenging Behaviours course is offered by Pro Development (UK) Ltd
We have a passion for delivering engaging workshops and training sessions and are used to delivering both face to face and online.
Our team have a wide range of sector and specialist experience and all of us have knowledge and understanding from working in business. Many of us have had strategic and leadership roles in exceptional companies and organisations and we bring that depth of knowledge to our training, workshops and facilitation.
We offer training in a broad range of areas. Once we have agreed the outcomes you want to achieve we can then build the right package to meet the needs of your business
Engaging People
We work with you to evaluate how engaged your employees are and identify the steps you need to take to create a more motivated, productive and profitable workforce.
We will help you measure, maintain and improve employee attitudes in a way that will work for your business and will create a clear, realistic and manageable action plan that will drive up engagement and transform your business performance and profitability.
People Strategy
We will help you to clearly identify what your business is aiming to achieve. Together we will look at business aspirations, vision, values and goals and explore how your team members’ roles contribute to achieving the business vision. We work with companies to help you gain clarity on the key areas of focus and support you to embed core company values so they come to life.
Training People
See dramatic results as your individuals and teams learn the skills they need to enhance your business and their own professional development. We have a huge range of courses including; Holding Honest Conversations, Exceptional Customer Service, The Art of Delegation, Communicating with Impact and many, many more.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
The objective of this course is to develop techniques for dealing with conflict and to understand the nature of and the necessity of conflict. Wherever you work, whatever you do there is always the possibility for conflict. Many people find conflict extremely difficult to deal with and often shy a...
The course raises the delegates understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training, participants learn and practice key skills to build their confidence to maintain composure whilst de-escalating cust...
Developing a training programme to meet your specific requirements
Conflict Management course is offered by Northern Skills Group. Our team have excellent knowledge and understanding in many industry sectors and have the right tools to create a tailored training solution for your business.
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