We have a passion for delivering engaging workshops and training sessions and are used to delivering both face to face and online.
DurationDealing with Challenging Behaviours course is offered by Pro Development (UK) Ltd
We have a passion for delivering engaging workshops and training sessions and are used to delivering both face to face and online.
Our team have a wide range of sector and specialist experience and all of us have knowledge and understanding from working in business. Many of us have had strategic and leadership roles in exceptional companies and organisations and we bring that depth of knowledge to our training, workshops and facilitation.
We offer training in a broad range of areas. Once we have agreed the outcomes you want to achieve we can then build the right package to meet the needs of your business
Engaging People
We work with you to evaluate how engaged your employees are and identify the steps you need to take to create a more motivated, productive and profitable workforce.
We will help you measure, maintain and improve employee attitudes in a way that will work for your business and will create a clear, realistic and manageable action plan that will drive up engagement and transform your business performance and profitability.
People Strategy
We will help you to clearly identify what your business is aiming to achieve. Together we will look at business aspirations, vision, values and goals and explore how your team members’ roles contribute to achieving the business vision. We work with companies to help you gain clarity on the key areas of focus and support you to embed core company values so they come to life.
Training People
See dramatic results as your individuals and teams learn the skills they need to enhance your business and their own professional development. We have a huge range of courses including; Holding Honest Conversations, Exceptional Customer Service, The Art of Delegation, Communicating with Impact and many, many more.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
With working from home and Hybrid Working being the 'new normal', managers are having to find a balance between empathising with their team members about the multitude of issues people are having to deal with outside work, and increasing engagement and productivity. Managers often find th...
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