Developing Emotional Intelligence Skills

Overview

As we have emerged from lockdown, our individual experiences are brought together through the work that we do. Each of us has experienced our own ‘coronavirus rollercoaster’. Anxieties and emotions are fraught, with managers managing employees with furlough guilt, and lockdown burnout.

‘Social Intelligence and the Biology of Leadership’ (HBR, 2008) posited research that identified a huge difference between emotionally intelligent and unintelligent leaders.

Daniel Goleman’s theory that emotional intelligence is more an indicator of management success than intelligence and expertise still rings true. It takes an emotionally competent manager to be able to communicate with their team with compassion and empathy.

So how important is it to recognise our own and other people’s emotions as a manager or leader?

Course Content

This course covers:

Half day session

• What is emotional intelligence and how to use it?

• How do you show up at work?

• The importance of compassion and empathy in leadership

• Tapping into other people’s emotions

• Improving communication social skills

• Hallmarks of emotionally intelligent organisations

1-day session

All the above plus:

• Case studies to explore common issues

• Developing an action plan to move your emotional intelligence skills forward