As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due.
DurationLearn How to Provide Feedback That is Effective and Lasting
As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.
This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.
Learning Outcomes
At The End Of This Workshop, You Will Be Able To:
Explain why feedback is essential
Apply a framework for providing formal or informal feedback
Use descriptive language in delivering feedback
Describe six characteristics of effective feedback
Provide feedback in real situations
Workshop topics
Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Definitions
To start, participants will learn some key terms about feedback. They will also explore some situations where different kinds of feedback would be needed.
Speaking Clearly
When providing feedback, you want to make sure that people are hearing what it is that you are saying. This session will help participants make sure that the language that they use is descriptive and clear. Techniques on staying neutral will also be discussed.
Communication Strategies
This session will help participants improve communication skills that are essential to giving good feedback, including questioning techniques, probing tools, and ways to manage their non-verbal messages.
Characteristics of Effective Feedback
Next, participants will learn about the six characteristics of effective feedback. We will also share a framework for formal and informal feedback discussions. Participants will then apply their new skills to a case study and to examples from their own lives.
Receiving Feedback Graciously
Sometimes giving feedback is easier than receiving it! This session will give participants some ways to receive feedback in a gracious manner.
Testing the Waters
The final session of this course will give participants some hands-on practice with giving and receiving feedback.
Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
For over 40 years, Performance Management Consultants has helped empower tens of thousands of people to begin and advance their careers through industry-leading business and management skills training.
We are also a growing Canadian leader in partnering with Indigenous people, organizations and communities to help them build capacity and reach their potential.
PMC delivers professional development training to clients in government, the private sector, and non-profit organizations.
As a 100% locally owned firm in Ottawa, Canada, we pride ourselves on flexibility and responsiveness to your needs.
Why Choose PMC?
Our cadre of adult educators and training consultants are experts in curriculum development, course design, training and course evaluation.
We provide customized in-house and public seminars to meet the strategic initiatives of our clients. Our belief is that performance development is a key factor in creating a competitive advantage and enhancing organizational effectiveness.
Performance Management Consultants prides itself on flexibility and responsiveness to customer needs. We have an excellent reputation for quality client service that consistently meets and usually exceeds expectations.
Quite simply we could not be in business for 40 years in the National Capital Region without possessing a proven track record for excellent quality service.
You tell a team member that the work they just completed is not quite right and needs some changes or corrections. Or, they promised to get something to you last week but they haven’t even started it. When you approach them they react with an excuse, blame or complain.
The Giving Feedback certification typically represents a formal recognition that an individual has acquired skills in providing constructive feedback. It's focused on teaching best practices such as being clear, specific, and empathetic when offering critique or praise.
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