The handling Customer Complaints Professionally course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals.
DurationThe handling Customer Complaints Professionally course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals.
Programmes are enhanced by connecting with stakeholders such as Industries and government agencies.
Our Academy holds the distinction of being the first institution in Masai town to offer MLVK/ DSD (Department of Skills Development) Programmes under Human Resource Ministry.
Department of Skills Development (DSD), formerly known as the National Vocational Training Council (MLVK) is a Department under the Ministry of Human Resources which was established on 2 May 1989 through the restructuring of the National Training and Certification Craft Board (LLPPKK) established in 1971 The name MLVK was changed to JPK after the National Skills Development Act 2006 (Act 652) came into force on 1st September 2006.
To strengthen the purpose of its establishment, DSD was strengthened with the placement of the Center For Instructor and Advance Skill Training (CIAST) under the management of this Department and the establishment of six (6) regional offices by zone, namely JPK Central Region, JPK Southern Region, JPK Northern Region, JPK Eastern Region, JPK Sabah & Labuan Region and JPK Sarawak Region.
Telephone Skills training is offered by Ascot Academy. Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.
This is a 2-day customer service training skill improvement program that focuses on handling difficult and demanding customers. It includes understanding customer needs and expectations, handling customers on the phone and complaints, psychology of customer complaints, solving customer’s problems...
With eager anticipation, you enrol in the program and are immediately struck by the immersive, experiential approach to learning. The trainers don't just lecture at you; they engage you in practical exercises and real-world scenarios that hone your skills and reinforce your newfound knowledge.
Certified Customer Service Excellence course is offered by Master Trainers. We are training provider in Malaysia with a team of highly experienced training experts , coaches, consultants who are passionate in solving human capital and human resources problems, challenges and issue.
Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.
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