Healthcare Customer Service Training

The people who provide exceptional service in today’s complex healthcare environment have more than just great skills and scripts. They have purpose. They understand what it means to truly be customer-focused.

Especially with broader coalitions of stakeholders now involved in healthcare decisions, your teams are dealing with a variety of patient representatives and customers, each with their own specific priorities and preferences.

It takes the right attitudes, beliefs and values to adapt to this changing world. Through Integrity Service® Healthcare customer service training, we’ll help your team build the confidence, mindset and inner motivation to deliver superior service every day, with every interaction.

Healthcare customer service teams learn: 

• Tactics for building trust and respect so patients are open to your suggestions
• Techniques for recognizing and adapting to different communication preferences and behavior styles
• Questioning and listening methods for identifying and filling needs
• The importance of conveying a sincere desire to assist with any follow-up or future needs
• A simple framework for understanding, empathizing and working through problems with both co-workers and customers
• The value of a positive attitude when interacting with customers, patients, and co-workers
• A simple smile and a genuine desire to serve goes a long way toward earning a patient’s trust