Hospitality Manager Level 4

Outline

Hospitality Managers work across a variety of organisations, including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular function; however, their core knowledge, skills and behaviours are aligned.

Common to all managers in this role is their passion for exceeding customers’
expectations. Hospitality Managers have a high level of responsibility and are
accountable for fulfilling the organisation’s vision and objectives, which
requires excellent business, people and customer relationship skills.
Individuals in this role are highly motivated team leaders that combine a talent
for management and specific industry skills, and thrive on the customer facing
nature of the role. The specialist functions include:

• Food and Beverage Manager

• Hospitality Outlet Manager

• Conference & Events Manager

• Multi-functional Manager

• Kitchen Manager

Assessment

This course is delivered through one-to-one tutorials and workshops both in
the workplace and at Frontier House, Salford Quays, M50 3SR.
Apprentices will produce a portfolio of evidence to cover all areas of the standard requirements
and the specialist function. The college uses the  British Institute of
Innkeeping Awarding Body Quality Assured Delivery and Assessment Preparation
(BIIAB QADAP)  to demonstrate the on-programme learning and development,
which includes professional discussions, holistic observations in the workplace,
and written projects and assignments. This is delivered within the workplace on
a one-to-one basis.
Mandatory Qualifications

• BIIAB QADAP Hospitality Manager

• Functional Skills Level 2 in English
  (unless previously achieved)

• Functional Skills Level 2 in
  mathematics (unless previously achieved)

End Point Assessment
The end point assessment will consist of:

• A multiple choice knowledge exam (90
  minutes, 35 questions)

• A business project (agreed with the end
  point assessment organisation), a project to look at an
  opportunity/challenge/idea to make an improvement to the business

• A presentation and discussion on your
  business project with the end point assessor

• A professional discussion on core and
  specialist function knowledge, skills and behaviours

Entry Requirements

English and maths – level 2 are required for this programme.

A relevant level 3 qualification or hospitality supervision experience is also required.

Apprentices will need to have the opportunity to meet the Hospitality Manager standard within their current or future job role (e.g. working as a trainee or assistant manager).