I provide the chance for clients to receive very personal one to one support and care.
DurationHow To Deal With Negative Responses
About Us
Additional Courses
I provide the chance for clients to receive very personal one to one support and care.
I encourage potential clients to call me for a conversation, to discover what the aim and focus of any training should be.
Public speaking training and support for all styles of presentation
I bring clients to a place of enthusiasm and confidence for communicating effectively in all kinds of situations.
About Jay Phelps
Not your average....
Growing up in Leicester and Leicestershire, I have lived in a variety of different places. Married with grown up Children. Although I’ve spent most of my working life in Funerals or Ministry, I’ve had a wide variety of jobs and businesses, but it’s the ones that involve helping others that motivates me most.
“I do drive a car, but my Triumph Bonneville 1200cc is my main daily transport throughout the year. Classic Motorcycles and Stationary Engines are a passion. Quite fond of my family too!“
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
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