I provide the chance for clients to receive very personal one to one support and care.
DurationHow To Deal With Negative Responses
About Us
Additional Courses
I provide the chance for clients to receive very personal one to one support and care.
I encourage potential clients to call me for a conversation, to discover what the aim and focus of any training should be.
Public speaking training and support for all styles of presentation
I bring clients to a place of enthusiasm and confidence for communicating effectively in all kinds of situations.
About Jay Phelps
Not your average....
Growing up in Leicester and Leicestershire, I have lived in a variety of different places. Married with grown up Children. Although I’ve spent most of my working life in Funerals or Ministry, I’ve had a wide variety of jobs and businesses, but it’s the ones that involve helping others that motivates me most.
“I do drive a car, but my Triumph Bonneville 1200cc is my main daily transport throughout the year. Classic Motorcycles and Stationary Engines are a passion. Quite fond of my family too!“
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way
The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make
Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
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