I provide the chance for clients to receive very personal one to one support and care.
DurationHow To Deal With Negative Responses
About Us
Additional Courses
I provide the chance for clients to receive very personal one to one support and care.
I encourage potential clients to call me for a conversation, to discover what the aim and focus of any training should be.
Public speaking training and support for all styles of presentation
I bring clients to a place of enthusiasm and confidence for communicating effectively in all kinds of situations.
About Jay Phelps
Not your average....
Growing up in Leicester and Leicestershire, I have lived in a variety of different places. Married with grown up Children. Although I’ve spent most of my working life in Funerals or Ministry, I’ve had a wide variety of jobs and businesses, but it’s the ones that involve helping others that motivates me most.
“I do drive a car, but my Triumph Bonneville 1200cc is my main daily transport throughout the year. Classic Motorcycles and Stationary Engines are a passion. Quite fond of my family too!“
Every Manager will need to know how to manage difficult conversations, within the workplace. Our managing difficult conversations training will equip your team leaders and managers with the skills they require to handle a variety of difficult conversations with confidence.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
This Conflict Management course provides learners with the knowledge and skills to safely manage conflict in the workplace. It examines how to prevent, deal with and report confrontation.
This course is for anyone who wants to develop their knowledge and skills to manage conflict properly, helping you gain a better understanding of how conflict can arise and the skills needed to overcome these challenges within the working environment.
Safe and Trained are experienced at supporting your business and its people deal with conflict incidents. In addition to this, it provides participants of our courses with the skills and confidence to deal with conflict resolution.
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