Intermediate Communication Skills Training offers participants the ability to reflect and enhance their basic communication skills. This will be an interactive workshop with an agenda driven by the group, utilizing a variety of exercises to enable enhancement of existing communication skills.
DurationIntermediate Communication Skills Training (ICST)
Intermediate Communication Skills Training offers participants the ability to reflect and enhance their basic communication skills. This will be an interactive workshop with an agenda driven by the group, utilizing a variety of exercises to enable enhancement of existing communication skills.
Aimed at any healthcare staff where communication is an essential aspect of their role. Please note, this intermediate-level workshop does not require individuals to undertake role play.
Here’s an overview of what training will entail
A presentation and exploration of key communication skills and the challenges associated with communication related methods, modes and topics, for example:
Interaction with patients, families and other professionals
Breaking bad news
Handling emotions
Telephone work
Emotional intelligence – working with differing personalities
Participants are encouraged to identify aspects of communication they have found/fear may be challenging. This will form the basis of the workshop’s agenda.
At the end of the workshop, participants will be encouraged to identify key learning that can be taken back to practice.
Caring to make a difference
St Michael’s Hospice was setup in 1982 as an English Registered Charity (Number: 511179) and an English Company registered at Companies House (Number ******).
It’s purpose is to promote the relief of sickness in people over the age of 18 years who are Herefordshire residents or living in the immediate surrounding counties. It does this through the provision of high-quality hospice care both at its main hopsice facility just outside Hereford and by visiting people at home. All its services are provided free-of charge to users.
Better understanding of what to expect when crisis strikes
This course will teach you the importance of effective communication and the role of feedback.
We deliver on promises, on time, within budget, every time
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