The level 1 customer service course will teach you the basic skills to enable you to work in a customer-facing role in the retail, hospitality or tourism work sectors.
DurationThe level 1 customer service course will teach you the basic skills to enable you to work in a customer-facing role in the retail, hospitality or tourism work sectors.
You will be taught in a real world office environment dealing with both internal and external customers, face to face, on the telephone and over email. You will also have the opportunity to gain valuable work experience at an internal or external work placement where you can use and improve the skills you learn whilst on the course.
What will I study?
Mandatory units
Optional units
Who is the course for?
What are the entry requirements?
How will I be assessed?
What could I progress to?
After you have achieved the Level 1 Customer Service qualification, you could progress to:
What is a Study Programme?
The programme also includes:
Greenbank College is part of Greenbank, a Liverpool-based registered charity that was established in 1983 with a vision to transform lives, and a mission to support individuals to reach their potential through inclusive education, sport and leisure activities.
Many of our students have special educational needs and disabilities (SEND) or are from other disadvantaged groups. We also support adults who need to gain valuable work skills to enable them to get into employment.
As the college is small, offering places to approximately 300 students every year, we are able to develop a close relationship with all our students. This means we can ensure that every individual has the best possible chance of achieving and progressing into employment, further study or volunteering.
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
The customer service specialist programme provides those in a more senior and case management type role with the skills to be able to effectively manage the customer service experience across complex cases.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Fun and interactive session with team building, communication skills, understanding patient needs and expectations, exploring excellent customer service, team values, listening skills and complaints prevention.
Customer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniqu...
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