The level 1 customer service course will teach you the basic skills to enable you to work in a customer-facing role in the retail, hospitality or tourism work sectors.
DurationThe level 1 customer service course will teach you the basic skills to enable you to work in a customer-facing role in the retail, hospitality or tourism work sectors.
You will be taught in a real world office environment dealing with both internal and external customers, face to face, on the telephone and over email. You will also have the opportunity to gain valuable work experience at an internal or external work placement where you can use and improve the skills you learn whilst on the course.
What will I study?
Mandatory units
Optional units
Who is the course for?
What are the entry requirements?
How will I be assessed?
What could I progress to?
After you have achieved the Level 1 Customer Service qualification, you could progress to:
What is a Study Programme?
The programme also includes:
Greenbank College is part of Greenbank, a Liverpool-based registered charity that was established in 1983 with a vision to transform lives, and a mission to support individuals to reach their potential through inclusive education, sport and leisure activities.
Many of our students have special educational needs and disabilities (SEND) or are from other disadvantaged groups. We also support adults who need to gain valuable work skills to enable them to get into employment.
As the college is small, offering places to approximately 300 students every year, we are able to develop a close relationship with all our students. This means we can ensure that every individual has the best possible chance of achieving and progressing into employment, further study or volunteering.
This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include d...
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
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