Customer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques.
DurationCustomer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques.
Customer service courses
Topics you will cover include:
Starting Off is a well-established business with an excellent reputation specialising in recruitment and training for apprenticeships and permanent positions across the UK. Alongside apprenticeship training we also offer private training packages for AAT and Team Leader.
Established in Northamptonshire in 1989 we have grown significantly over the last 30 plus years and now work with companies across the UK. Our core values are at the heart of what we do – Support, Honesty, Ambition, Passion, Excellence.
Meet the team
Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries.
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professional...
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