Customer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques.
DurationCustomer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques.
Customer service courses
Topics you will cover include:
Starting Off is a well-established business with an excellent reputation specialising in recruitment and training for apprenticeships and permanent positions across the UK. Alongside apprenticeship training we also offer private training packages for AAT and Team Leader.
Established in Northamptonshire in 1989 we have grown significantly over the last 30 plus years and now work with companies across the UK. Our core values are at the heart of what we do – Support, Honesty, Ambition, Passion, Excellence.
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Improve customer care with this practical training programme. An interactive customer service training course to develop and fine-tune customer service skills. Also available as ‘bite-size’ virtual training via zoom or microsoft teams.
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Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
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