Customer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques.
DurationCustomer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques.
Customer service courses
Topics you will cover include:
Starting Off is a well-established business with an excellent reputation specialising in recruitment and training for apprenticeships and permanent positions across the UK. Alongside apprenticeship training we also offer private training packages for AAT and Team Leader.
Established in Northamptonshire in 1989 we have grown significantly over the last 30 plus years and now work with companies across the UK. Our core values are at the heart of what we do – Support, Honesty, Ambition, Passion, Excellence.
Meet the team
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
Learn to excel in customer service by mastering the dos and don'ts, refining communication skills, and adeptly handling challenging situations with empathy and composure.
To develop effective telephone skills, including dealing with sensitive issues over the telephone.
By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...
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