Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer servi
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer service.
BSMI offers this programme to students willing to maximize their academic knowledge and practical skills through the modules, which reflect, the challenges and opportunities faced by most businesses in today's customer service sector.
The course provides a professional grounding in key aspects of customer service management that can be used immediately within an operational context.
Module Synopsis
Organise and deliver customer service
Understand the customer service environment
Resolve customers' problems
Principles of business
Benefits
Who should attend?
Entry Requirements
What is included?
Programme Objectives
British School of Marketing International is a higher education college providing students with the foundation and university pathway programs in the UK and overseas, English Language Courses and Professional courses enabling students to enhance their professional and academic profiles for further career opportunities.
Our Vision & Values
Our Mission
Our mission includes:
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Understand how to communicate with customers using the telephone (Credit Value 2)
This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
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