Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer servi
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer service.
BSMI offers this programme to students willing to maximize their academic knowledge and practical skills through the modules, which reflect, the challenges and opportunities faced by most businesses in today's customer service sector.
The course provides a professional grounding in key aspects of customer service management that can be used immediately within an operational context.
Module Synopsis
Organise and deliver customer service
Understand the customer service environment
Resolve customers' problems
Principles of business
Benefits
Who should attend?
Entry Requirements
What is included?
Programme Objectives
British School of Marketing International is a higher education college providing students with the foundation and university pathway programs in the UK and overseas, English Language Courses and Professional courses enabling students to enhance their professional and academic profiles for further career opportunities.
Our Vision & Values
Our Mission
Our mission includes:
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
Our developing customer service skills level 1 qualification is delivered online and is intended to be accessible to a wide range of adult learners of all abilities. This qualification comprises a unit from the level 1 award in exploring occupational studies course.
The customer service specialist programme provides those in a more senior and case management type role with the skills to be able to effectively manage the customer service experience across complex cases.
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
Who should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
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