Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer servi
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer service.
BSMI offers this programme to students willing to maximize their academic knowledge and practical skills through the modules, which reflect, the challenges and opportunities faced by most businesses in today's customer service sector.
The course provides a professional grounding in key aspects of customer service management that can be used immediately within an operational context.
Module Synopsis
Organise and deliver customer service
Understand the customer service environment
Resolve customers' problems
Principles of business
Benefits
Who should attend?
Entry Requirements
What is included?
Programme Objectives
British School of Marketing International is a higher education college providing students with the foundation and university pathway programs in the UK and overseas, English Language Courses and Professional courses enabling students to enhance their professional and academic profiles for further career opportunities.
Our Vision & Values
Our Mission
Our mission includes:
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service.
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professional...
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