The course explores the different ways businesses are adopting a customer-centric approach with customer relationship tools (CRM Tools) and how these tools aid businesses in optimising & managing their existing customer base with analytics & insights obtained from these tools.
DurationThe course explores the different ways businesses are adopting a customer-centric approach with customer relationship tools (CRM Tools) and how these tools aid businesses in optimising & managing their existing customer base with analytics & insights obtained from these tools.
Participants will gain a broader understanding of what relationship marketing entails with proper customer relationship management tactics, and an appreciation of how proper implementation can lead to stronger customer retention.
At the end of the course, learners will be able to:
Singapore Polytechnic was set up on 27 October 1954, making it the very first polytechnic to be established in Singapore.
Singapore Polytechnic started out right in the heart of the financial district. Today, the polytechnic is located strategically in Dover Road - in the educational belt and science hub in the western part of Singapore.
Our graduates have contributed significantly to Singapore's economic and industrial growth and many are now well-known entrepreneurs. Others hold positions of responsibility and leadership in industry, business and in public organisations.
We may be the oldest Polytechnic but the pioneering spirit is kept very much alive. Look around our campus. We are constantly refurbishing the buildings and facilities to ensure that they are up to date and well equipped for training students in the new industries and emerging technologies.
The change and development is not limited to the physical. Our underlying philosophy and leadership provide the direction for our vision.
Critical Elements of Customer Service course is offered by DSI Academy.
The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
Customer Service Training course is offered by McGallen and Bolden Asia. You are the captain of a business in a challenging climate, braving through pandemics, trade wars, and competition. You need experienced co-pilots. We have been helping many business owners.
Customer Service Communication course is offered by Quantico for all skill level. We are a team of communication specialists helping solve the myriad communication challenges affecting information communities. Since our founding in 2005, we have been a learning resource.
Develop insights and methods to enhance customer experience.
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