TOP 10 CUSTOMER SERVICE COURSES IN OTTAWA, CANADA

The course you need in order to know a little bit of everything about the job of customer service agent!

Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.

The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.

Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.

Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.

The Customer Service course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service,

Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.

Guest Service Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area.