Individuals can find themselves in situations of conflict in a variety of roles, particularly those which involve them dealing with customers or the general public. These qualifications are suitable for anyone who may encounter/ have to deal with conflict, in whatever form or setting this may occur.
DurationIndividuals can find themselves in situations of conflict in a variety of roles, particularly those which involve them dealing with customers or the general public. These qualifications are suitable for anyone who may encounter/ have to deal with conflict, in whatever form or setting this may occur.
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Your EDGE is the embodiment of the passions, experiences and knowledge of its directors and employees who have a combined 80 years’ experience in the field across voluntary, statutory and private sectors.
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Conflict Management Course Is Offered By CP Training Solutions
Conflict management training explains a range of tried and tested techniques that help staff manage conflict in the workplace.
Sometimes we naturally shy away from causing conflict, or perhaps we’re too forceful in our communication style. And everyone around us reacts in different ways according to the type of person they are.
The process is assisted by a trained mediator who acts as a facilitator. The process works by encouraging the parties to speak to each other and reach a mutually acceptable agreement that will sort out their problems.
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