Individuals can find themselves in situations of conflict in a variety of roles, particularly those which involve them dealing with customers or the general public. These qualifications are suitable for anyone who may encounter/ have to deal with conflict, in whatever form or setting this may occur.
DurationIndividuals can find themselves in situations of conflict in a variety of roles, particularly those which involve them dealing with customers or the general public. These qualifications are suitable for anyone who may encounter/ have to deal with conflict, in whatever form or setting this may occur.
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After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
This two-hour course will enable delegates to have the understanding and confidence to defuse aggression which could lead to confrontation and violence.
Conflict Management course is offered by Northern Skills Group. Our team have excellent knowledge and understanding in many industry sectors and have the right tools to create a tailored training solution for your business.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
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