We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
DurationDealing with Customer Conflict & Challenge course is offered by Next Level Training
Our learners consistently achieve higher than the national average in apprenticeships with some of our courses achieving 75 per cent achievement rates in 2021/22!
We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
Next Level is the Business Development Group of Reflections Training Academy who are leading training providers in apprenticeships, traineeships and corporate training.
We have outstanding training facilities based in the South West & West Midlands.
30 Years Experience
With over 30 years in the Business Training Industry, we have gained a wealth of knowledge and experience that has resulted in us being market leaders within the training sector.
Next Level has a Team of Learning & Development Consultants who assess, train and support our Apprentices and Corporate Students in gaining their Business Administration, Customer Service and Management Qualifications.
Our Values
We view all team members as part of the family. Many members of our staff have been working for over 40 years in the company. We celebrate success and understand work-life balance.
Care
Passion
Professionalism
Quality
Next Level
Next Level Training is the Business Development Group of Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Team Leadership, Management, and Marketing – tap into a pipeline of future-proof talent and ambitious individuals to meet your business needs.
With offices located in Bristol and Birmingham, we are able to provide both online learning and face-to-face sessions to many SMEs and larger corporations looking to utilise government funding to nurture talent.
I recently attended a course on How to have Difficult Conversations run by Bev. This was a well presented course, facilitated at a good pace, in which all the participants were eager to share their own experiences of challenging conversations they have had both in and out of work.
We understand that patients are at the core of your pharmacy or practice, and how important it is to maintain a positive relationship to ensure long-term business growth and practice reputation.
The Conflict Management course aims to provide substantive training to anyone working in or coming in contact with Conflicts during the normal course of their occupation.
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all.
This one day workshop will help you to understand the human processes that lead to conflict situations and difficult conversations with staff and colleagues in the workplace. Such situations are invariably stressful. This day looks at how to devise new strategies to manage such conflict in the futu...
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