Dealing with Customer Conflict & Challenge

Dealing with Customer Conflict & Challenge course is offered by Next Level Training

Our learners consistently achieve higher than the national average in apprenticeships with some of our courses achieving 75 per cent achievement rates in 2021/22!

We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.

Next Level is the Business Development Group of Reflections Training Academy who are leading training providers in apprenticeships, traineeships and corporate training.  

We have outstanding training facilities based in the South West & West Midlands.

30 Years Experience

With over 30 years in the Business Training Industry, we have gained a wealth of knowledge and experience that has resulted in us being market leaders within the training sector.

Next Level has a Team of Learning & Development Consultants who assess, train and support our Apprentices and Corporate Students in gaining their Business Administration, Customer Service and Management Qualifications.

Our Values

We view all team members as part of the family. Many members of our staff have been working for over 40 years in the company. We celebrate success and understand work-life balance.

• Care

• Passion

• Professionalism

• Quality