We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
DurationDealing with Customer Conflict & Challenge course is offered by Next Level Training
Our learners consistently achieve higher than the national average in apprenticeships with some of our courses achieving 75 per cent achievement rates in 2021/22!
We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
Next Level is the Business Development Group of Reflections Training Academy who are leading training providers in apprenticeships, traineeships and corporate training.
We have outstanding training facilities based in the South West & West Midlands.
30 Years Experience
With over 30 years in the Business Training Industry, we have gained a wealth of knowledge and experience that has resulted in us being market leaders within the training sector.
Next Level has a Team of Learning & Development Consultants who assess, train and support our Apprentices and Corporate Students in gaining their Business Administration, Customer Service and Management Qualifications.
Our Values
We view all team members as part of the family. Many members of our staff have been working for over 40 years in the company. We celebrate success and understand work-life balance.
Care
Passion
Professionalism
Quality
Next Level
Next Level Training is the Business Development Group of Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Team Leadership, Management, and Marketing – tap into a pipeline of future-proof talent and ambitious individuals to meet your business needs.
With offices located in Bristol and Birmingham, we are able to provide both online learning and face-to-face sessions to many SMEs and larger corporations looking to utilise government funding to nurture talent.
Learning how to address and resolve conflicts that may arise due to cultural differences and finding constructive ways to manage disagreements.
When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly,
Our training courses are tailored for each individual businesses needs and we draw from a wide range of core material. This has been developed through years of experience and study of the science of developing people and businesses.
Highly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
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