Facilitating Conflict Resolution in the Workplace

by Pivot HR Services Claim Listing

In this training, participants will explore ways to prevent conflict when possible and resolve them in a fair manner when they do occur.

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img Duration

8 Hours

Course Details

For many supervisors, managers and HR professionals, conflict is often part of a regular workday. Conflict exists everywhere and should be viewed neither as good nor bad, but as a necessary component of all work relationships.

In this training, participants will explore ways to prevent conflict when possible and resolve them in a fair manner when they do occur.

Participants will have the opportunity to examine their own conflict style and will enhance their knowledge of conflict management strategies and techniques.

Instructional Objectives:

The training program covers the following topics:

  • Conflict Management
  • Management Rights and Obligations
  • Managing and Coaching for Success
  • Performance Issues & Progressive Consequences
  • Workplace Investigations
  • Disciplinary Decisions

Measuring Learning Outcomes:

By the end of the training, participants will understand:

  • Conflict management styles and the pros/cons of each style when responding to conflict;
  • How to improve communication skills to foster understanding and collaboration;
  • The role of management and the process for coaching and managing employee performance;
  • How to facilitate fair and respectful discussions and to clarity expected conduct requiring improvement or change;
  • How to apply principles of progressive consequences to make disciplinary decisions;
  • The steps involved during an investigation and how to conduct workplace investigations effectively
  • Vancouver Branch

    63624 RPO Capilano Road, North BC V7P 3P1, Vancouver

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