In this training, participants will explore ways to prevent conflict when possible and resolve them in a fair manner when they do occur.
For many supervisors, managers and HR professionals, conflict is often part of a regular workday. Conflict exists everywhere and should be viewed neither as good nor bad, but as a necessary component of all work relationships.
In this training, participants will explore ways to prevent conflict when possible and resolve them in a fair manner when they do occur.
Participants will have the opportunity to examine their own conflict style and will enhance their knowledge of conflict management strategies and techniques.
The training program covers the following topics:
Measuring Learning Outcomes:
By the end of the training, participants will understand:
Robin has over 20 years of executive, management and consulting experience in both the public and the private sectors, as well as non-profit organizations. She has held several senior HR leadership roles, and been a Chief Operating Officer for a large community healthcare organization. Through her consulting work, Robin has provided strategic HR services to an extensive portfolio of clients in the legal, financial, health, education, utilities, hospitality and transportation industries, as well as municipalities and regional districts.
Her industry and practical knowledge are complemented by ten years of academic experience gained as a Human Resources BBA Instructor at Kwantlen Polytechnic University’s School of Business. A frequent guest speaker at professional events, and on panels and podcasts, Robin has spoken on an array of topics including pay equity, organizational culture, and HR trends and best practices. She is a regular contributor to CPHR BC & Yukon’s PeopleTalk magazine.
Robin is a community-minded individual and volunteers her time and expertise with several non-profit organizations. She is a Board Director for the Chartered Professionals in Human Resources (CPHR BC and Yukon) and for Kids Up Front Foundation Vancouver. As well, she is the Chair of the Employer Advisory Committee for Kwantlen Polytechnic University. Robin has been the past Vice-Chair of the Board of both Greater Vancouver Community Services Society and Electric Company Theatre.
Robin has a Masters Degree in Human Resources Management from York University, a Bachelor of Arts Degree in Psychology from the University of British Columbia, and a Post-Diploma in Human Resources Management from BCIT. She has a Diversity and Inclusion Certification from Cornell University and is a Certified Professional Coach (CPCC) through the world renowned Co-Active Training Institute. Robin holds her designation in the United States from the Society for Human Resource Management as a Senior Certified Professional (SHRM-SCP) and has been conferred the highest designation in HR in Canada as a Fellow Chartered Professional in Human Resources (FCPHR).
This session will help team members find that “sweet spot” where they can productively use differences of opinion, resolve destructive conflict, and find common ground in the team setting.
Understanding and balancing our conflict style biases
This course surveys the history, concepts, scholarship, and analytical framework of the multidisciplinary field of Peace and Conflict Studies
At Benard + Associates, we have developed amazing programs that engage staff, educate them on these important issues and give them the tools they need to communicate effectively and prevent issues from escalating.
Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
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