Hospitality Management Diploma Program

The Hospitality Management Diploma is designed to prepare students for careers in the fast-paced, rewarding, and challenging world of hospitality management. The program appeals to individuals who are charismatic, outgoing, capable, and energetic.

Its objective is to produce qualified graduates who are ready to work in hotels and other accommodation services at a supervisory level and in the tourism industry.

Students will gain a broad range of management and operational skills and practical tools that will assist them in addressing situations that may arise within a hospitality/tourism/service environment.

The program provides the skills to progress to higher- level positions, given the proper combination of skills, experience, personal attributes, and additional training.

The Hospitality Management program provides students with:

• Managerial skills to manage all physical aspects of a hotel, restaurant, or hospitality property including front office, housekeeping, and food service operations and different aspects of tourism
• Supervisory and communication skills essential for effective leadership
• Techniques to develop and maintain high-performance teams
• Strategies to manage human resources and maximize staff productivity striving to exceed guest and tourists expectations
• Purchasing strategies and techniques
• Operational capacity for computer systems, such as hardware, software, and generic applications, as well as computer-based property management systems
• Marketing strategies to employ in the hospitality and tourism industries

Specific Hospitality Management duties vary with education and experience and may include:

• Coordinating, assigning and reviewing the work of hotel, motel, and other accommodation services clerks, theater ushers and attendants, reservation clerks, sport, and recreation club workers, commissionaires, and other service workers not elsewhere classified
• Establishing work schedules and procedures and coordinating activities with other work units or departments
• Resolving work-related problems and preparing and submitting progress and other reports
• Hiring and training staff in job duties, safety procedures and company policies (may perform the same duties as workers supervised)
• Requisitioning supplies and materials
• Ensuring the smooth operation of computer systems, equipment, and machinery and arranging for maintenance and repair work
• Plan and coordinator different aspects of tourist program and entertainment