Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks.
DurationManaging conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks.
This short course is designed to give you an introduction to and equip you with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.
The course includes three short modules that enable you to understand how to identify and manage conflict whilst supporting individuals and teams throughout.
You will develop a better understanding of managing conflict and decreasing its impact on people, the organisation and its stakeholders.
There is a knowledge test at the end of the course.
Module 1 – Types, causes, stages and impact of conflict within organisations
Module 2 – Approaches, skills, and behaviours for managing conflict
Module 3 – Investigate conflict situations in the workplace
Knowledge test
About
The Association of British Dispensing Opticians (ABDO) is the professional body for dispensing opticians – working for dispensing opticians and advancing the profession in the UK and worldwide.
Dispensing opticians are healthcare professionals registered with the statutory regulator for the optical professions, the General Optical Council.
ABDO’s purpose
ABDO’s purpose is to support and represent its members, to promote awareness of their roles, to enable their professional development and to advance the profession as a whole.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
Difficult workplace conversations are inevitable and this course is for those who would like to develop their confidence in these situations. It explores the nature of ‘difficult conversations’ and provides practical tools and tips for managing these.
This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.
This qualification provides employees with a foundation in conflict resolution. Emphasis is placed on the importance of personal safety when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.
Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those inv...
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore