Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks.
DurationManaging conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks.
This short course is designed to give you an introduction to and equip you with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.
The course includes three short modules that enable you to understand how to identify and manage conflict whilst supporting individuals and teams throughout.
You will develop a better understanding of managing conflict and decreasing its impact on people, the organisation and its stakeholders.
There is a knowledge test at the end of the course.
Module 1 – Types, causes, stages and impact of conflict within organisations
Module 2 – Approaches, skills, and behaviours for managing conflict
Module 3 – Investigate conflict situations in the workplace
Knowledge test
About
The Association of British Dispensing Opticians (ABDO) is the professional body for dispensing opticians – working for dispensing opticians and advancing the profession in the UK and worldwide.
Dispensing opticians are healthcare professionals registered with the statutory regulator for the optical professions, the General Optical Council.
ABDO’s purpose
ABDO’s purpose is to support and represent its members, to promote awareness of their roles, to enable their professional development and to advance the profession as a whole.
This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.
This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.
It is important to have the tools to predict likely future issues within your team and to proactively manage stress and conflict when it does arise. We will help you learn the how to handle conflict and how to promote collaboration internally and externally.
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