This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard.
Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course.
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If you're looking to embark on a journey of personal and professional development, you are in the right place. At Coursetter, we support all types of businesses in reaching their goals by providing a range of courses and training for their employees.
We know how important it is to keep up with the industry's latest developments. We enable you to do so by providing innovative courses and training programs that various industry leaders create.
Along with supporting companies, we also offer a range of courses for individuals from all walks of life. Regardless of whether you're looking for a career change or seeking to upgrade your resume, we can help. Our personal and professional development courses are suitable for people from all walks of life.
What sets us apart is the personalized nature of the programs that we offer. When you come to us, we commit ourselves to carefully inspect your unique requirements so that we can provide you with tailor-made solutions. Our customized courses incorporate your corporation's overall goals.
If you would like to learn more about our courses for team development in Canada, please don't hesitate to reach out to our team. We would be delighted to address your queries.
Coursetter is an Edmonton-based professional development company that is focused on its clients' success. We can create and deliver the most reliable and valid training programs and resources to help equip anyone for success.
Our 20 years of experience have helped us deliver projects that were on time and on budget. We have the expertise, knowledge and means to take on any project, any size, any complexity, any place in Canada. Clients come back to us because we produce unparalleled work quality.
Over the years, we have partnered with numerous organizations and individuals for personal and professional development. Our dynamic courses are suitable for both individuals and companies. We offer:
Our up-to-date course and training material ensure that your employees have access to the latest information. When you choose to train your talent with us, you can expect optimization of your operations.
As a business, it is crucial to keep track of the continually advancing workplace methods and strategies to improve the efficiency of your organization and avoid anachronistic practices.
An effective way to ensure your operations remain dynamic is to train your employees in the most innovative techniques in a manner that aligns with your overall goals. Doing so will most definitely improve the efficiency of your operations and enable you to grow.
Some of the many benefits of talent training are:
Would you like to find out more about how our employee training programs can benefit your organization? Please get in touch with us to discuss your concerns.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next. Â
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
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