Order Desk And Call Centre Training

by Coursetter Claim Listing

This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard.

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img Duration

3 Days

Course Details

Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course.

 

Topics include: 

  • The subtleties of body language and verbal skills
  • Verbal communication traits such as pitch, tempo, and tone
  • Questioning and listening skills
  • How to effectively say “no” and deliver bad news
  • Implementing effective negotiating skills
  • The need to create and deliver meaningful messages
  • Tools to enhance speech and communication skills
  • The value of personalizing interactions and developing relationships
  • Various methods for managing stress
  • Macewan Branch

    1289 McAllister Way SW, Macewan, Edmonton

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