TOP 10 TELEPHONE SKILLS COURSES IN SOUTH AFRICA

The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.

This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.

By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different

A training programme for Call Centre staff who need to improve their customer service and telephone skills.

Telephone Etiquette course is offered by Malaikas Education & Resourcing Consultants. A commitment for uncompromised service excellence to empower our people at grass roots, and companies through premier consultancy services, quality education and training.

This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment

Telephone Skills course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.

Learn Basic principles of communication, Communication style – knowing your audience and much more.

The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way. 

This workshop will benefit anyone keen on projecting a professional image at the workplace. Interactive methodologies such as role-plays and case studies will be employed to provide participants with opportunities for skills practice.