The aim of this session is to familiarise you with emotional intelligence, with what it means and can do for you professionally and personally. It provides you with practical tools and techniques so you can think, feel and behave in emotionally intelligent ways and have productive relationships with
DurationCourse overview
The aim of this session is to familiarise you with emotional intelligence, with what it means and can do for you professionally and personally. It provides you with practical tools and techniques so you can think, feel and behave in emotionally intelligent ways and have productive relationships with others, to your mutual benefit, at work and outside work
What you’ll learn
By the end of the session, you’ll be able to describe
Why you think, feel and behave the way you do
How you can learn and unlearn helpful and unhelpful behaviours
What you need to do to understand and manage your emotions (intra-personal intelligence)
How to relate, establish rapport and make positive relationships with others (inter-personal intelligence)
How your values underpin what matters to you, drives you and makes you tick
What contributes to – and detracts from – thinking, feeling and behaving in an emotionally intelligent way
How to use and read emotionally intelligent verbal and non-verbal language
How to conduct emotionally intelligent conversations
At least 5 ways that you personally can be more emotionally intelligent
Your Emotional Intelligence Action Plan
Course content
The 5 key components of Emotional Intelligence
Self-awareness; Managing Emotions; Motivation; Empathy; Social Skills
Values
Know your values
Values exercise
Thinking and Feeling and Helpful Beliefs
(Mis)interpretations and (Mis)apprehension/anticipation influencing feelings
Thinking skills and thinking errors (how thinking can make us ill, and thinking can make us well)
Thoughts as words/images in our minds
How your mood/frame of mind changes the world you live in
The role of our negativity bias
EI to prevent stress
Emotionally intelligent Behaviour
Your personal impact
Emotionally intelligent behaviours
Emotionally intelligent language (verbal/non-verbal)
Mindfulness
Day to day mindfulness
Mindfulness exercise
How you rate your Emotional Intelligence
Encouragers and inhibitors
Areas to focus on
Action planning
About
Hello there from Marc Kirby at Stress Management Plus! I am a coach and trainer, and work with individuals and groups, to support you to deal with and overcome feelings of stress, worry and anxiety: to better manage your emotions and be resilient.
I’ve been training and developing people for over 30 years, and in this specific role since 2003, initially as a staff counsellor in government.
Coaching and training sessions take place face to face at my offices in Reading, Berkshire, or Guildford, Surrey; via Zoom or in-company at your premises
I believe that we all have it within ourselves to discover/re-discover how to be resourceful and resilient, and live our best lives. Life gets in the way sometimes, and we can get in our own way too, thinking and behaving in unhelpful ways, and experiencing unpleasant emotions that prevent us being who we are/want to be.
This approach ties in well with the essence of coaching, which is based on the principle that our well-being is down to ourselves, and we are responsible for it. This is a positive concept in that it means that we have the means, the power and the influence to change our situations if we can work out how to do so.
Do get in touch if the above resonates with you – it would be great to work with you.
ITC Consulting Ltd delivers a range of training events focused on management, leadership and organisational development needs for Public, Private and Voluntary Sector Organisations.
This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.
How to categorise people based on their needs to make useful conclusions on follow up actions
More than ever, life can be full of situations and events where we feel anxious, worry, get stressed, experience the sensation of panic or be depressed by past memories. We cant always change these situations but we can often change how we feel about them. You can change your emotional response.
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It is a pivotal factor in personal and professional success.
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