Work With Emotional Intelligence Training

Course overview

The aim of this session is to familiarise you with emotional intelligence, with what it means and can do for you professionally and personally. It provides you with practical tools and techniques so you can think, feel and behave in emotionally intelligent ways and have productive relationships with others, to your mutual benefit, at work and outside work

What you’ll learn

By the end of the session, you’ll be able to describe

• Why you think, feel and behave the way you do

• How you can learn and unlearn helpful and unhelpful behaviours

• What you need to do to understand and manage your emotions (intra-personal intelligence)

• How to relate, establish rapport and make positive relationships with others (inter-personal intelligence)

• How your values underpin what matters to you, drives you and makes you tick

• What contributes to – and detracts from – thinking, feeling and behaving in an emotionally intelligent way

• How to use and read emotionally intelligent verbal and non-verbal language

• How to conduct emotionally intelligent conversations

• At least 5 ways that you personally can be more emotionally intelligent

• Your Emotional Intelligence Action Plan

Course content

The 5 key components of Emotional Intelligence

• Self-awareness; Managing Emotions; Motivation; Empathy; Social Skills

Values

• Know your values

• Values exercise

Thinking and Feeling and Helpful Beliefs

• (Mis)interpretations and (Mis)apprehension/anticipation influencing feelings

• Thinking skills and thinking errors (how thinking can make us ill, and thinking can make us well)

• Thoughts as words/images in our minds

• How your mood/frame of mind changes the world you live in

• The role of our negativity bias

• EI to prevent stress

Emotionally intelligent Behaviour

• Your personal impact

• Emotionally intelligent behaviours

• Emotionally intelligent language (verbal/non-verbal)

Mindfulness

• Day to day mindfulness

• Mindfulness exercise

How you rate your Emotional Intelligence

• Encouragers and inhibitors

• Areas to focus on

• Action planning