The Chartered Institute of Marketing (CIM)

Privacy policy

The Chartered Institute of Marketing (CIM) is committed to protecting your privacy and managing your personal data in accordance with applicable data protection law. This Privacy Policy aims to be clear, concise and transparent about how we collect, store and use your personal data.

We strongly recommend that you review this policy on a regular basis to ensure that you remain happy with the way in which your data is processed.

Who we are

The data controller is The Chartered Institute of Marketing (CIM).

CIM is the world’s leading professional marketing body, registered in England and Wales (registration number RC000886). Our registered address is Moor Hall, Cookham, Maidenhead, Berkshire SL6 9QH, UK.

If you have any questions about this Privacy Policy, you can get in contact by writing to:

How we collect information about you

There are several ways we may collect information about you. These include:

We may also collect information about you if you consent to the use of cookies when using our website.

*Phone calls may be recorded for training purposes or for the resolution of any disputes. Recordings are retained for 3 months and access is restricted to the customer services management team.

• when you provide it to us by getting in contact (phone/email/web/webchat**)

• when you subscribe to our services or place an order with us

• when you interact with communications that we send to you

• if you are studying a CIM qualification, your study centre may share information with us

• if you are studying or join through an arrangement with your company, your company may share your personal information with us

• if you submit your details when sending an enquiry through a third-party vendor

• when you provide details at an exhibition or networking event

• when you report a problem with CIM's websites or any of its services

• when you undertake a proctored online or virtual assessment

• if you register to use a third party software for access to CIM products or services