TOP 10 CALL CENTER TRAINING COURSES IN MALAYSIA

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.

If your organization uses an outbound or inbound telesales team, then you can stay ahead of the competition by having your representatives undergo pd training’s sales and customer service training course. After the training is completed, participants will think and act like sales professionals, w...

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

Atcen has certified over 900 contact centre professionals from various organizations. Working with western kentucky university, division of extended learning and outreach, atcen conducts a series of contact centre certification programs to ensure the contact centre operations are recognized and poi...