This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues.
DurationCommunication Excellence
Course Description
This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues.
Communicating effectively helps you to motivate other people and achieve performance improvement through them – whilst retaining their respect.
Effective communication is an essential skill for success. The Communication Excellence Master Class looks at communicating under pressure, how to talk to difficult people, use active listening skills and develop the art of persuasion.
Through the use of interactive role-play, syndicate & individual exercises, delegates will develop an instantly useable set of tools and methodologies that will allow them to become a more efficient, powerful and effective communicator.
Delegates Will Learn
What makes an excellent communicator
What are the key behaviours of communication excellence
How to identify and understand their natural communication style
How to recognise and deal with different Communication Styles (Amiable-Expressive-Driver-Analytical)
How to use a Communication Styles Matrix to improve rapport with other people
How to communicate with people who are known as a High Red, Yellow, Green, Blue
How to recognise the behaviours of High Red, Yellow, Green, Blue people
The do’s and don’ts to ensure successful communication
How to understand and use body-language in communication
How to develop and use Active Listening
How to use the LISTEN Model
About
Our focus is on helping our customers in the area of New Business Development and Account Management. We help you win new business and retain existing customers. This is achieved through improving the Skills, Knowledge and Attitudes (Culture) of existing people across the whole organisation and improving the selection process used for new recruits joining the business.
People Development
In today’s fast-moving, ever-changing markets, customers are significantly more demanding and their expectations are continually on the rise.
To help bring results in today’s tough business environment for our customers, we develop and improve the Skills, Knowledge and Attitudes (Culture) of existing people across the whole organisation by developing training and coaching programmes that focus not only on improving performance in the short term, but achieve sustained levels of ‘excellence’ in the longer term.
Recruitment Support
A key part of Xel’s overall service is not only providing highly effective training and development programmes for existing members of the team but also to support our customers by ensuring that they have the ‘right’ people in the ‘right’ roles through advising on restructuring and/or by providing highly effective recruitment services and consultancy in key areas such as Personality Profiling, Aptitude Testing, Defining Job and People Profiles, Conducting Final Interviews of short listed candidates and Writing Job Descriptions.
The ability to communicate effectively is the most critical factor for all organisations. It is the glue that binds everything else together. Ineffective communication arises for a number of reasons - not enough communication, sometimes too much
In this changing world where virtual communications have become a necessity rather than an alternative, many professionals are struggling to master the specific skills needed.
What are all your relationships like at the moment? which ones can you predictably influence and which ones are harder or even near impossible to predict? What could you achieve and how much more satisfying would these relationships be if you could always influence them effectively?
This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.
This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers.
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