This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues.
DurationCommunication Excellence
Course Description
This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues.
Communicating effectively helps you to motivate other people and achieve performance improvement through them – whilst retaining their respect.
Effective communication is an essential skill for success. The Communication Excellence Master Class looks at communicating under pressure, how to talk to difficult people, use active listening skills and develop the art of persuasion.
Through the use of interactive role-play, syndicate & individual exercises, delegates will develop an instantly useable set of tools and methodologies that will allow them to become a more efficient, powerful and effective communicator.
Delegates Will Learn
What makes an excellent communicator
What are the key behaviours of communication excellence
How to identify and understand their natural communication style
How to recognise and deal with different Communication Styles (Amiable-Expressive-Driver-Analytical)
How to use a Communication Styles Matrix to improve rapport with other people
How to communicate with people who are known as a High Red, Yellow, Green, Blue
How to recognise the behaviours of High Red, Yellow, Green, Blue people
The do’s and don’ts to ensure successful communication
How to understand and use body-language in communication
How to develop and use Active Listening
How to use the LISTEN Model
About
Our focus is on helping our customers in the area of New Business Development and Account Management. We help you win new business and retain existing customers. This is achieved through improving the Skills, Knowledge and Attitudes (Culture) of existing people across the whole organisation and improving the selection process used for new recruits joining the business.
People Development
In today’s fast-moving, ever-changing markets, customers are significantly more demanding and their expectations are continually on the rise.
To help bring results in today’s tough business environment for our customers, we develop and improve the Skills, Knowledge and Attitudes (Culture) of existing people across the whole organisation by developing training and coaching programmes that focus not only on improving performance in the short term, but achieve sustained levels of ‘excellence’ in the longer term.
Recruitment Support
A key part of Xel’s overall service is not only providing highly effective training and development programmes for existing members of the team but also to support our customers by ensuring that they have the ‘right’ people in the ‘right’ roles through advising on restructuring and/or by providing highly effective recruitment services and consultancy in key areas such as Personality Profiling, Aptitude Testing, Defining Job and People Profiles, Conducting Final Interviews of short listed candidates and Writing Job Descriptions.
Master the tools and techniques you need to communicate effectively, confidently and professionally in the workplace, whether writing emails, speaking over the phone (including conference calls) or meeting others face-to-face.
Develop a systematic approach to report writing, ensuring that reports look professional are well structured, flow logically and meet their intended objectives.
This 15 credit level 7 (Masters level) Beginning a Career module is ideal for those following the route for Early Career Teachers (ECTs) exploring areas for professional development.
One of the quickest ways to write professional reports is to learn from people who know. Our first-class home study course materials, practice reports and, most importantly, expert tutor feedback will have you producing impressive reports in no time.
Etiquette in the workplace is essential because it fosters an environment where all employees may work together effectively. When employees are treated with dignity and respect, they are more invested in their work, which ultimately benefits the company’s connections with its clients.
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