This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues.
DurationCommunication Excellence
Course Description
This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues.
Communicating effectively helps you to motivate other people and achieve performance improvement through them – whilst retaining their respect.
Effective communication is an essential skill for success. The Communication Excellence Master Class looks at communicating under pressure, how to talk to difficult people, use active listening skills and develop the art of persuasion.
Through the use of interactive role-play, syndicate & individual exercises, delegates will develop an instantly useable set of tools and methodologies that will allow them to become a more efficient, powerful and effective communicator.
Delegates Will Learn
What makes an excellent communicator
What are the key behaviours of communication excellence
How to identify and understand their natural communication style
How to recognise and deal with different Communication Styles (Amiable-Expressive-Driver-Analytical)
How to use a Communication Styles Matrix to improve rapport with other people
How to communicate with people who are known as a High Red, Yellow, Green, Blue
How to recognise the behaviours of High Red, Yellow, Green, Blue people
The do’s and don’ts to ensure successful communication
How to understand and use body-language in communication
How to develop and use Active Listening
How to use the LISTEN Model
About
Our focus is on helping our customers in the area of New Business Development and Account Management. We help you win new business and retain existing customers. This is achieved through improving the Skills, Knowledge and Attitudes (Culture) of existing people across the whole organisation and improving the selection process used for new recruits joining the business.
People Development
In today’s fast-moving, ever-changing markets, customers are significantly more demanding and their expectations are continually on the rise.
To help bring results in today’s tough business environment for our customers, we develop and improve the Skills, Knowledge and Attitudes (Culture) of existing people across the whole organisation by developing training and coaching programmes that focus not only on improving performance in the short term, but achieve sustained levels of ‘excellence’ in the longer term.
Recruitment Support
A key part of Xel’s overall service is not only providing highly effective training and development programmes for existing members of the team but also to support our customers by ensuring that they have the ‘right’ people in the ‘right’ roles through advising on restructuring and/or by providing highly effective recruitment services and consultancy in key areas such as Personality Profiling, Aptitude Testing, Defining Job and People Profiles, Conducting Final Interviews of short listed candidates and Writing Job Descriptions.
Master the art of professional and friendly communication. Navigate difficult conversations, handle conflicts with finesse, and build trust among colleagues.
This course will help students understand the importance of professionalism and provides a complete overview of essential aspects of professionalism to consider while in the workplace.
Good writing is more than just words on a page. It is your voice and the way you express ideas. You want to impress your audience so that they understand the core of what you are saying in each message.
Report Writing training is offered by Clearly Financial Markets Professional Training for all skill level. As a provider of in-house training Clearly Financial Markets are able to design and develop training courses to meet the specific needs of your organisation.
Identify possible communication opportunities and prioritise them
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