This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.
DurationThis qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.
An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public.
The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.
The Launch Group has a long history of designing such programmes for a number of high profile clients in industries such as:
Aviation
Facilities
Defence
Hospitality
Rail
Our programmes blend classroom learning with on the job work experience, ensuring individuals complete the programme with a fresh set of work-related skills and experience.
Often accredited, our programme participants learn new-age employability skills and learn how to approach the modern job market.
Most importantly, the individuals gain momentum, confidence and the know-how to move themselves forward in to employment.
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
This course covers the theoretical aspects of conflict resolution and de-escalation in the workplace. It equips learners to understand common causes and the different stages of conflict, the legal use of force in the workplace and the importance of accurate reporting. Learners are given the skills ...
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
This practical workshop is designed for all managers and team members and will provide participants with an understanding of how and why conflicts occur and how to manage them effectively.
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