This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.
DurationThis qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.
An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public.
The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.
The Launch Group has a long history of designing such programmes for a number of high profile clients in industries such as:
Aviation
Facilities
Defence
Hospitality
Rail
Our programmes blend classroom learning with on the job work experience, ensuring individuals complete the programme with a fresh set of work-related skills and experience.
Often accredited, our programme participants learn new-age employability skills and learn how to approach the modern job market.
Most importantly, the individuals gain momentum, confidence and the know-how to move themselves forward in to employment.
This course will arm you with the practical skills and tools needed to ensure you have the knowledge and capabilities to resolve conflict within the workplace.
This course provides participants with the opportunity to identify how a crisis can impact an organization and what should be done to mitigate its effects.
Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
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