This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.
DurationThis qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.
An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public.
The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.
The Launch Group has a long history of designing such programmes for a number of high profile clients in industries such as:
Aviation
Facilities
Defence
Hospitality
Rail
Our programmes blend classroom learning with on the job work experience, ensuring individuals complete the programme with a fresh set of work-related skills and experience.
Often accredited, our programme participants learn new-age employability skills and learn how to approach the modern job market.
Most importantly, the individuals gain momentum, confidence and the know-how to move themselves forward in to employment.
This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and suitable for anyone with a customer-facing role dealing with service users or the public.
Conflict management coaching or conflict coaching as it is also called, is a specialised one-on-one process that helps clients optimise the way they engage in their interpersonal disputes.
To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.
As the businesses we work with grow, so do we. It makes the hectic world of business all the more enticing and not to mention a little FUN! I look forward to meeting many more inspiring business leaders over the coming months – Hilary Steel
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year.
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