This course covers the theoretical aspects of conflict resolution and de-escalation in the workplace. It equips learners to understand common causes and the different stages of conflict, the legal use of force in the workplace and the importance of accurate reporting. Learners are given the skills r
DurationConflict Resolution and De-escalation
This course covers the theoretical aspects of conflict resolution and de-escalation in the workplace. It equips learners to understand common causes and the different stages of conflict, the legal use of force in the workplace and the importance of accurate reporting. Learners are given the skills required to de-escalate situations using appropriate communication skills.
KSS Training
Qualified Professionals
The trainers at KSS Training are qualified professionals and registered with national bodies.
Experience Professionals
The trainers have years of clinical and teaching experience in the NHS, independent care provider and educational institutions.
Bespoke Training
Training sessions can be bespoke and tailored to your needs. Delivered nationwide, at your team base or live online webinar.
Cost Effective
We provide cost effective training packages to meet the needs of your service, whether you are an organisation or individual.
We offer a flexible approach in delivering training ensuring all individuals and businesses are receiving training at the appropriate pace and timescale to suit. We work with many companies within Gloucestershire and throughout England. See what they have to say about us:
you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
Our conflict management course is delivered in 1 day. Conflict management & resolution courses are based on a training needs analysis we carry out to determine the appropriate level / style of conflict management training required in relation to the risks faced in the working environment. Each conf...
This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
An understanding of conflict and they ways in which people respond to it
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