Conflict Resolution

by Interactive Healthcare Training Claim Listing

Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health and Social Care Professionals.

£10.95

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Course Details

Complaint and Conflict Resolution
Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health and Social Care Professionals.
This session will give you an understanding of these important issues.

Content will cover the following key areas:

Complaint Training:

  • - What is a complaint

  • - Types of complaint

  • - How to deal with complaints correctly

  • - Complaint responses

  • - Abuse

  • - Legislation

  • - Statistics: official complaints and unofficial complaints

  • - Complaint Training — Summary

Conflict Resolution:

  • - Conflict Resolution - Training Objectives

  • - Legal Definitions of Conflict

  • - Common Law

  • - Legal References

  • - Managing Patient behaviour - The Betaris Box

  • - Reasons for Communication Failure

  • - What is a conflict and when does it occur

  • - Warning signs to consider before the conflict

  • - How to respond to conflict

  • - Physical restraint, a last resort

  • - Conflict Resolution — Summary

  • Winchester Branch

    2nd Floor 6 Charlecote Mews Staple Gardens Winchester Hampshire, SO23 8SR, Winchester

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