Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
DurationExcellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Comprising of 4 x 2.5 hour modules on a fortnightly basis, the Exceptional Customer Service course is delivered through a blend of different learning experiences to produce meaningful results.
Customers are the most important person in any business; they are the lifeblood of the business. In fact the customer is the end goal of business, since it is the customer who pays for supply and creates demand. Meeting the wants, needs and expectations of the customer is the overriding purpose of the work of every employee in every organisation.
This course supports the planning and implementation of goals to improve personal and your teams customer service performance – delivering an identifiable Return on Investment for the employer.
Leadership Management Australia (LMA) has been creating exceptional results through people for over 45 years.
LMA is an Australasian business that works with organisations to boost their bottom line by:
Developing the leadership of their key people
Improving their employees’ performance and productivity
LMA courses have already enhanced the leadership skills, team dynamics, performance, productivity and sales skills of over 130,000 people from thousands of organisations across Australia and New Zealand.
At LMA, we don’t train people – we develop them through our unique development process – and there’s a massive difference.
Information received through traditional training methods is quickly forgotten. However, if you can actually change and improve the way people think, work, interact and live, their value to your organisation will continue to grow indefinitely.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
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