Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
DurationExcellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Comprising of 4 x 2.5 hour modules on a fortnightly basis, the Exceptional Customer Service course is delivered through a blend of different learning experiences to produce meaningful results.
Customers are the most important person in any business; they are the lifeblood of the business. In fact the customer is the end goal of business, since it is the customer who pays for supply and creates demand. Meeting the wants, needs and expectations of the customer is the overriding purpose of the work of every employee in every organisation.
This course supports the planning and implementation of goals to improve personal and your teams customer service performance – delivering an identifiable Return on Investment for the employer.
Leadership Management Australia (LMA) has been creating exceptional results through people for over 45 years.
LMA is an Australasian business that works with organisations to boost their bottom line by:
Developing the leadership of their key people
Improving their employees’ performance and productivity
LMA courses have already enhanced the leadership skills, team dynamics, performance, productivity and sales skills of over 130,000 people from thousands of organisations across Australia and New Zealand.
At LMA, we don’t train people – we develop them through our unique development process – and there’s a massive difference.
Information received through traditional training methods is quickly forgotten. However, if you can actually change and improve the way people think, work, interact and live, their value to your organisation will continue to grow indefinitely.
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In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
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