The goal of service goes beyond the actual support offered to the customer. It is about creating customer delight and building a strong relationship leading to brand loyalty. This creates a strong dynamic in the market that bests any promotional activity.
DurationThe goal of service goes beyond the actual support offered to the customer. It is about creating customer delight and building a strong relationship leading to brand loyalty. This creates a strong dynamic in the market that bests any promotional activity.
Our service excellence programs are aligned to our proprietary competency framework formulated for delivering a long-term increase in sales and customer loyalty.
The shift in attitude, knowledge and skills as a result of this program creates loyalty inducing magic moments for customers. It also empowers service staff with tools and technology that improves engagement and relationships with customers.
The service training & excellence programs deliver learning content through a blended mode with a mix of mediums such as self-read material, classroom training, digital learning, and coaching.
The training program provides advanced customer service tips to make meaningful and lasting first impressions while enabling your service reps to provide memorable customer experiences.
Our new-age learning solutions, powered by best-in-class technology, deliver measurable business and individual impact. Centum expertise helps organizations drive employee productivity.
Develop a pipeline of future leaders, and craft customized learning journeys. Our work also involves integrating livelihood skilling and capability development into an organisation's CSR strategy.
Customer Analytics training is offered by Digital Vidya for all skill level. At Digital Vidya, we have a very focused approach to training corporations. Over the last 13 years, we have been continuously working on creating mechanisms that enhance retention of the subject matter post-training.Â
Telephone Etiquette Course is offered by Get Skilled Training. One on One Coaching Sessions for Middle /Senior Management Employees on Team Work, Leadership and any specific needs the clients may have. Counseling  sessions for increase in productivity and rapport with other members of the Team.
Telephonic Etiquettes course is offered by Kaizan Training Solution. Leadership training companies play a pivotal role in nurturing effective leadership skills. India's top training companies offer comprehensive programs that empower individuals to become impactful leaders.
High-quality customer service and effective complaint handling hold an immense importance for every business. Effective customer interaction can lead to positive impacts on the organisation and the brand as well.
From greeting people and being the ‘face’ of the company, to organising the post and ensuring no one gets in who shouldn’t, the role of a reception manager is incredibly varied and involves a lot of very specific skills.
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