Conflict in the Workplace

Course Description

Resolving conflicts is essential to the function of all businesses. Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner that strengthens working relationships.

To get the best results you need to know how to approach them. This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.

This course has been created for management, staff, and anyone interested in possessing the knowledge and skills to resolve workplace conflicts.

This course covers key themes vital to resolving conflicts. All the information is based on up to date scientific research and has been successfully applied in the workplace to resolve real-life conflicts and is presented in easily understandable language.

The skills, tools, and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests, and interactive exercises are provided to reinforce and aid your learning.

You Will Learn:

• How to identify the primary causes of conflict within the workplace

• The impact of conflict in the workplace

• How to manage conflict in the workplace

• The importance of positive workplace behaviors

• How to identify and properly resolve interpersonal conflicts in the workplace

• How to identify different communication styles and how they impact workplace conflicts

• The skills needed to address conflicts in the workplace

• How to deal with angry people in an effective and calm manner

• How to be assertive and communicate your needs without aggression

• How to create win-win resolutions which resolve conflicts and create harmony

• How to take personal responsibility for conflict resolution