This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and suitable for anyone with a customer-facing role dealing with service users or the public.
DurationConflict Management
This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and suitable for anyone with a customer-facing role dealing with service users or the public.
It is also a valuable qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
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Managing Difficult Conversations with Colleagues Course Is Offered By Health Education England Midlands
Dealing with Conflict Course Is Offered By Empower Development
The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all.
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
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