Additional benefits of a qualified workforce include – Improve safety at work, increased in confidence for front line staff, improve public / client relations, reduce the risk and effects of violence and aggression.
DurationConflict Resolution and Personal Safety
Fully accredited OfQual (QCF) One-day training event designed to improve safety and reduce the effects of conflict at work.
Additional benefits of a qualified workforce include – Improve safety at work, increased in confidence for front line staff, improve public / client relations, reduce the risk and effects of violence and aggression.
Target Groups
All levels office and field based persons in direct contact with others.
About Us
CDP Training & Development Ltd. was formed by owner Chris Williams 20 years ago to offer value for money, professional training and qualifications, as a small business we are able to offer the same level of qualifications as larger organisations at a fraction of the cost with the benefit of direct contact with the owners who are also trainers - when you call we will always know who you are and how to help you .... a growing number of national companies work with us preferring this level of flexibility and service.
CDP are a nationally accredited teacher / trainer qualification centre, many individuals, company training teams, even other training providers have gained their national training qualifications with us.
What to expect
Nationally accredited trainers with ‘hands on’ working experience
Friendly delivery of courses and work skills that relate to the `real world’
Full data base, backup support and advice service
The latest updated training material and techniques
All contact is direct with our owners and trainers
We're experienced in working across a wide range of industries and sectors in both the public and private sector. This includes healthcare, hospitals, mental health services, residential homes and food services.
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
The process is assisted by a trained mediator who acts as a facilitator. The process works by encouraging the parties to speak to each other and reach a mutually acceptable agreement that will sort out their problems.
SPTTC works as a consultant, project manager, enabler, with partners in the UK,USA, PAK and beyond to identify, develop and deploy quality, innovative, proven materials for training, learning and assessment.
The Conflict Management course aims to provide substantive training to anyone working in or coming in contact with Conflicts during the normal course of their occupation.
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