To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
DurationConflict Resolution
All our tutors have attended the NHS CFSMS Conflict Resolution National Syllabus Familiarisation Seminar and are able to meet the 10 objectives as identified by CFSMS relating to the Conflict Management National Syllabus. Our courses are also accredited by CIEH.
Aims:
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
Objectives/Outcomes
Definition of conflict
Describe common causes of conflict
Assault/arousal cycle
Different forms of communication, i.e. verbal and non- verbal
Communication breakdown
Communication models that can assist conflict in conflict resolution
Recognising warning and danger signs
Impact factors
Prevention: Assessing danger and taking precautions
Culture & diversity
Bullying and Harassment
Understanding reasonable force as it applies to conflict resolution
How to escape
Debrief
About Us
My philosophy is based on the belief that my customers’ needs are of the utmost importance. My entire team is committed to meeting those needs. As a result, a high percentage of my business is from repeat customers and referrals.
I have a dedicated team of accredited tutors who have extensive experience across a wide range of Businesses’, Industries and Healthcare Sectors. We can therefore draw on this shared knowledge base to deliver outstanding results for your organisation.
In 2001 I took on the position of lead tutor for the Prevention & Management of Violence & Aggression for the Plymouth Teaching Primary Care Trust (PPCT). This included:
Co-ordination and delivery of Physical Intervention /Management of Aggression courses
Updating and development of training programmes
Providing leadership, advice and support to PPCT Tutors and External Services Tutors, both locally and nationally,ensuring compliance to local and national standards
Developing regional and national links
Development of Management of Aggression policy.
The Art of Negotiation and Conflict Management, introduces the skills required for taking part in successful negotiations and raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation.
Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact,
Using various strategies and techniques based around communication skills to help prevent potentially dangerous situations from occurring or escalating.
The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
We offer a wide range of stress management, anger management and conflict resolution services for corporate clients, including public and private sector organisations and educational institutions.
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