To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
DurationConflict Resolution
All our tutors have attended the NHS CFSMS Conflict Resolution National Syllabus Familiarisation Seminar and are able to meet the 10 objectives as identified by CFSMS relating to the Conflict Management National Syllabus. Our courses are also accredited by CIEH.
Aims:
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
Objectives/Outcomes
Definition of conflict
Describe common causes of conflict
Assault/arousal cycle
Different forms of communication, i.e. verbal and non- verbal
Communication breakdown
Communication models that can assist conflict in conflict resolution
Recognising warning and danger signs
Impact factors
Prevention: Assessing danger and taking precautions
Culture & diversity
Bullying and Harassment
Understanding reasonable force as it applies to conflict resolution
How to escape
Debrief
About Us
My philosophy is based on the belief that my customers’ needs are of the utmost importance. My entire team is committed to meeting those needs. As a result, a high percentage of my business is from repeat customers and referrals.
I have a dedicated team of accredited tutors who have extensive experience across a wide range of Businesses’, Industries and Healthcare Sectors. We can therefore draw on this shared knowledge base to deliver outstanding results for your organisation.
In 2001 I took on the position of lead tutor for the Prevention & Management of Violence & Aggression for the Plymouth Teaching Primary Care Trust (PPCT). This included:
Co-ordination and delivery of Physical Intervention /Management of Aggression courses
Updating and development of training programmes
Providing leadership, advice and support to PPCT Tutors and External Services Tutors, both locally and nationally,ensuring compliance to local and national standards
Developing regional and national links
Development of Management of Aggression policy.
Some jobs require us to cope with expected or unexpected verbal confrontation. Have you ever felt attacked with words, expressions, or emotions? What do you do when an individual or groups response seems designed to upset you, to throw you off balance, or make you lose your cool? This course is for
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
This training course will help you understand the importance of managing conflict and learn the key skills needed for success. During the course attendees will have the opportunity to consider their own situation and develop a personal approach that works for them and for their business.
With all these techniques improve your conflict-management skills that will go a long way in fostering positive employee relations with a workforce. This one day workshop is designed to equip you with the skills and give you the confidence to deal with even the most challenging situations.
Managing Difficult and Demanding People and Situations Course Is Offered By Activity Group
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