To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
DurationConflict Resolution
All our tutors have attended the NHS CFSMS Conflict Resolution National Syllabus Familiarisation Seminar and are able to meet the 10 objectives as identified by CFSMS relating to the Conflict Management National Syllabus. Our courses are also accredited by CIEH.
Aims:
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
Objectives/Outcomes
Definition of conflict
Describe common causes of conflict
Assault/arousal cycle
Different forms of communication, i.e. verbal and non- verbal
Communication breakdown
Communication models that can assist conflict in conflict resolution
Recognising warning and danger signs
Impact factors
Prevention: Assessing danger and taking precautions
Culture & diversity
Bullying and Harassment
Understanding reasonable force as it applies to conflict resolution
How to escape
Debrief
About Us
My philosophy is based on the belief that my customers’ needs are of the utmost importance. My entire team is committed to meeting those needs. As a result, a high percentage of my business is from repeat customers and referrals.
I have a dedicated team of accredited tutors who have extensive experience across a wide range of Businesses’, Industries and Healthcare Sectors. We can therefore draw on this shared knowledge base to deliver outstanding results for your organisation.
In 2001 I took on the position of lead tutor for the Prevention & Management of Violence & Aggression for the Plymouth Teaching Primary Care Trust (PPCT). This included:
Co-ordination and delivery of Physical Intervention /Management of Aggression courses
Updating and development of training programmes
Providing leadership, advice and support to PPCT Tutors and External Services Tutors, both locally and nationally,ensuring compliance to local and national standards
Developing regional and national links
Development of Management of Aggression policy.
Conflict Resolution Course Is Offered By Arhine Solutions Limited
Difficult situations regularly arise from communication issues; dealing with the unexpected or differences.
The course aims to provide delegates with the correct conflict management principles and is designed to assist employees on how to prevent conflict and adopt an appropriate style of behaviour when handling difficult situations whether it is in the workplace or working with the general public.
This course is suitable for managers or supervisors who would like to improve their skills and take the fear out of difficult conversations.
This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work.
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