To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
DurationConflict Resolution
All our tutors have attended the NHS CFSMS Conflict Resolution National Syllabus Familiarisation Seminar and are able to meet the 10 objectives as identified by CFSMS relating to the Conflict Management National Syllabus. Our courses are also accredited by CIEH.
Aims:
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
Objectives/Outcomes
Definition of conflict
Describe common causes of conflict
Assault/arousal cycle
Different forms of communication, i.e. verbal and non- verbal
Communication breakdown
Communication models that can assist conflict in conflict resolution
Recognising warning and danger signs
Impact factors
Prevention: Assessing danger and taking precautions
Culture & diversity
Bullying and Harassment
Understanding reasonable force as it applies to conflict resolution
How to escape
Debrief
About Us
My philosophy is based on the belief that my customers’ needs are of the utmost importance. My entire team is committed to meeting those needs. As a result, a high percentage of my business is from repeat customers and referrals.
I have a dedicated team of accredited tutors who have extensive experience across a wide range of Businesses’, Industries and Healthcare Sectors. We can therefore draw on this shared knowledge base to deliver outstanding results for your organisation.
In 2001 I took on the position of lead tutor for the Prevention & Management of Violence & Aggression for the Plymouth Teaching Primary Care Trust (PPCT). This included:
Co-ordination and delivery of Physical Intervention /Management of Aggression courses
Updating and development of training programmes
Providing leadership, advice and support to PPCT Tutors and External Services Tutors, both locally and nationally,ensuring compliance to local and national standards
Developing regional and national links
Development of Management of Aggression policy.
Conflict Resolution Course Is Offered By Emmaculate Care Services
Conflict Management course is offered by Northern Skills Group. Our team have excellent knowledge and understanding in many industry sectors and have the right tools to create a tailored training solution for your business.
We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.
The Conflict Management training course clearly sets out the legal and statutory requirements for colleagues personal safety. All candidates will learn a tool box of strategies to assist them in managing challenging behaviour and aggression.
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
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