Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
DurationConflict Training
Description
Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
Booking information
Groups of around 15 are ideal, but we can accommodate up to 20 on the non-practical courses (ie First Aid and Moving & Handling are restricted to 15 attendees).
Given prior notice, we can incorporate specific information –eg from your Policies and Procedures, or we can highlight particular topics your staff may need additional help with. This is normally included in the cost, but we reserve the right to charge an additional fee should there be considerable extra work: this would always be agreed with you in advance. We keep all course content fully up to date with industry legal requirements and best practice.
Our fee is to provide care training courses in the southeast of England. However, mileage fees will apply if we need to travel further than a certain mileage.
About Chatsworth Training
At Chatsworth Training we pride ourselves on delivering courses that help people to be the best they can be – all backed by the highest-quality learning materials.
We understand how important a skilled and motivated workforce is to providing client-care of the highest standard.
In these days of box ticking and paperwork it’s easy to overlook the importance of the personal touch. We believe that learning is best achieved in a relaxed, fun environment where each student’s contribution is valued as much as the next.
What Chatsworth Training can do for you
Moving & Handling
Epilepsy with administration of rectal Diazepam and Buccal Midazolam
Dementia
First Aid
Medication Awareness
Equality and Diversity
Abuse Awareness
Health & Safety
Food Hygiene
Infection Control
Care of the Dying
Risk Assessment
Managing Challenging Behaviour
Fire Safety as well as more specialised topics such as caring for clients with conditions such as Parkinsons, Multiple Sclerosis
We also offer courses such as Lone Working, Promoting Independent Living and Managing Clients’ Money. A range of modular Management & People Skills Development courses e.g. Supervision & Appraisals complements our practical care courses, providing management and supervisory training which is geared towards the care sector.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
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