Hospitality Management Programme

by Capital Hotel School

This qualification has been developed for persons aspiring to become national or international supervisors/managers in any of the three Front of House Departments of the Hospitality Industry.

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img Duration

2 Years

Course Details

Description

  • It brings together hospitality management elements which comprise of accommodation services (housekeeping), front office (reception), food preparation, food and beverage services and human resource and business management principles.
  • The course is applicable to all sectors of the Hospitality Management Industry ranging from bed and breakfast establishments, sports facilities, tour operators, lodges to large-scale hotels.
  • The qualification builds on all other hospitality management certificates and diplomas and provides articulation with Gaming, Travel and other Tourism industries.
  • Many management and social skills are required to be successful in this challenging

 

Learning Outcomes:

The course consists of theory as well as practical components which cover the following topics:

  • Customer Service
  • Events Management
  • Leadership Skills
  • Understanding Cultural Diversity
  • Managing Conflict in the Workplace
  • Effective Communication within a Team
  • Sound Financial Principles
  • Conducting on the Job Training
  • Basic knowledge of Labour Relations

 

These are but a few of the topics that our hospitality management course covers and that, coupled with the practical component, are essential ingredients to excel in the workplace.

  • Arcadia Branch

    919 Stanza Bopape Street, Arcadia, Pretoria

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