This course is designed to give you a positive approach to resolving and preventing conflict. You will get the chance to learn and practise techniques to help you resolve conflict positively.
DurationManaging Conflict in the Workplace
Description
Conflict is a fact of life, but many people hate to be caught up in it; indeed many of us actively avoid it. But the way individuals and organisations deal with conflict is important, we need to face up to it, address it and move on.
We all have our vulnerabilities and views that lead to conflict. Busy workplaces, tight deadlines and less time, people and resources all result in behaviour that will create conflict.
Who is this course for?
This course is designed to give you a positive approach to resolving and preventing conflict. You will get the chance to learn and practise techniques to help you resolve conflict positively.
The Business Benefit
• Improved team performance
• Practical tips and techniques that delegates can implement immediately.
• Supports management development
Course Content
This workshop will show delegates how to:
• Set goals and standards – Let the team know exactly what is expected of them and have clear measurable goals and performance standards to work to.
• Measure performance – Teams work together to accomplish goals, but individuals make up those teams. Assessing performance of individuals and having practical strategies in place to improve the team’s and the individual’s performance
• Improve the impact of feedback – too often we don’t improve a situation when we give feedback, we make it worse, this session will help team leader’s plan effectively to give feedback in a positive and constructive way.
• Use basic coaching or instruction techniques to improve performance and skill levels in the team. Resetting standards and managing competence.
About Us
What We Do
Herefordshire & Worcestershire Chamber of Commerce is a Membership organisation that supports businesses across the two counties and beyond.
The Chamber makes it easy to collaborate and liaise with businesses in the area
“Not only with the fantastic networking events and breakfast clubs but to be part of a community that wants to improve and grow. I can highly recommend working with Beth Ingham.
Being new to Babington we had a meeting to introduce me to the Chamber. Her passion and knowledge really came through and coming away from the meeting I am excited to engage with the Chamber and its Members.”
– Babington Business College
We will help you develop and grow whilst you get on with business
Business owners are always looking for new opportunities to grow and meet other small business owners and expand their business network.
One of the fastest and most sustainable ways of doing this is to become a Member of the Chamber of Commerce. Many small businesses increase their business exposure and grow revenues through involvement in the Chamber.
Here are some great reasons to join the Herefordshire & Worcestershire Chamber of Commerce…
Make business contacts
The Chamber initiates numerous weekly business-to-business opportunities for networking and connecting with other local business professionals.
With a packed schedule of virtual and physical events, webinars, forums and conferences running throughout the year, you can choose your way to network.
The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to a...
Managing Conflict Course Is Offered By Growth Academy Training
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Conflict Management “Deter Detect-Delay-Response” Skills.
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