TOP 10 CALL CENTER TRAINING COURSES IN UK

This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.

Managing a call centre effectively is as much of an art as it is a skill. This foundation call centre management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.

During this course, learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. Healthy customer relationships are the backbone of every business.

We provide exceptional Call Centre Training & Development Programmes, increase your Customer Satisfaction Scores and Sales with a Bespoke Programme.

We are proud to have repeatedly delivered training to top telephone banks that regularly receives awards for the best customer service provider of all major uk brands. We are able to offer call centre communication skills programmes tailored to meet specific business requirements.