This is the most practical Bed & Breakfast / Guest House Management Distance Learning Course
DurationPlanning To Open And Manage Your Own Bed & Breakfast, Guest House or Boutique Hotel? Make Your Dream Become A Reality. Enrol For Our Bed & Breakfast Management Distance Learning Course Today!
Opening and running your own bed and breakfast, guest house or boutique hotel is very exciting, however, it can be very stressful when you do not have the knowledge and skill on how to manage it properly and professionally. Most B&Bs and guest houses struggle to break even on their 1st year, while some do not make it past the 5 year mark. We have packaged all the critical information and tools you need to open and run a successful accommodation business, in one course!
Enroll for our bed and breakfast management distance learning course and see your dreams of running a profitable B&B become a reality. This course is designed by experienced hospitality professionals for both the aspiring and current guest house owners/ managers. Study now the bed and breakfast management distance learning course and start a highly successful business!
Which Topics/ Subjects Does The Bed & Breakfast/ Guest House Management Course Cover?
Our bed and breakfast / guest house management distance learning course covers the following topics/ subjects:
Introduction to tourism, hospitality and guest house business
Basic management principles
Sales & Marketing for the guest house/ bed & breakfast business
Basic financial management
Facilities management
Front office & housekeeping management
Service concept - Aiming for 5 Star Service and offering better than your competitors
Planning your breakfast menu
Food and beverage service
Staff management, motivation and training
Course Structure
Starting A Guest House/ Bed & Breakfast Business
Choosing the correct business structure - Whether to start from scratch or buy an existing bed & breakfast or guest house or converting a residential house into a bed and breakfast / guest house.
Land use zoning
Licensing and registration
Legal aspects regarding signage
Payment of Value Added Tax (VAT)
South African Revenue Service (SARS)
South African Labour Law
Insurance
Health and safety regulations
Basic Bed & Breakfast / Guest House Management Principles
Planning, organising, leading & managing your bed & breakfast / guest house business
Skills and competencies of a hospitality manager
The importance of service excellence
Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.
Keeping your employees happy and motivated
Basic Financial Management
Budgeting for a bed & breakfast / guest house business
Forecasting start-up income and expenses
Forecasting day-to-day income and expenses
Record keeping
Value Added Tax (VAT)
Tax
Sales & Marketing For Bed & Breakfast / Guest House Business
Market research for a bed & breakfast, guest house or boutique hotel
Marketing plan in the hospitality industry
Sales and marketing for bed and breakfast business
Identifying potential sources of guests and analyzing your competitors
Designing a mission and objectives for your establishment
Formulating a unique service concept for your establishment
The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People
Essential sales strategies to increase occupancy and revenue
Selecting a booking system for your website
Rates – Rack Rates, Corporate Rates, STO Rates
Working with Online Travel Agencies (OTAs) to optimize bookings
Travel agencies, telephone sales calls, site inspections
Advertising, Promotions and using Social Media Marketing strategies
Branding and Marketing Collateral – Brochures, etc
Accommodation (Housekeeping and Front Office Management)
Property management system suitable for small accommodation establishments
Telephone etiquette
Reservations and bookings
Developing systems for housekeeping and front office
Staff uniform
Formulating daily tasks for Front Office and Housekeeping
Rules and regulations for front office and housekeeping
The guest cycle
Cancellation policies
Lost and found procedure
Types of rooms
Check-in and check-out procedure
Health and safety
Stationery
Guest feedback, reviews and guest letter (e.g. confirmation, welcome letters, etc)
Beds and bed sizes
Linen
Developing a cleaning procedure
Commonly neglected cleaning areas in the guest rooms
Guest room cleaning agents and cleaning equipment
Guest room cleaning frequency schedule
Exterior cleanliness and standard checklist
Pest control
Laundry operations and laundry flow
What to look for when selecting housekeeping cleaning equipment
Planning Your Breakfast Menu
Planning your breakfast menu
Costing your breakfast
Correct equipment to provide excellent & efficient service
Managing stock levels
Health and hygiene in food production areas
Setting up the dining room
Food & beverage service
Considering nutritional value in your meals
Planning for guests’ special requirements
Selecting best suppliers for your establishment
Enrol now for your bed and breakfast / guest houses management distance leaning course and learn all the skills to run a successful bed and breakfast, guest house, boutique hotel or small lodge. Study in the comfort of your own space.
What Is The Duration For The B&B Management Distance Learning Course?
Our B&B management distance learning course takes 6 months to complete. The duration may be shorter, depending on your availability and how fast you are. You study in the comfort of your own space.
Every month, we hold virtual training where we answer all questions you may have. This is a distance learning course. You receive your notes online/ via email submit assignments online/ via email.
Sam Hospitrain (Pty)ltd t/a Sam Hospitality Training Academy is a well-established and well-known hospitality training provider which delivers high quality on-site training to to high end Game Lodges, Resorts, Hotels, Luxury Villas, Guest Houses and Restaurants in South Africa and other countries.
Operating since 2011 in South Africa, we are dedicated to providing personal, professional and quality training and support to every level of the front of house in the hospitality sector.
Over the years, we have gained extensive experience having had trained top hospitality establishments in South Africa and neighbouring countries, from 5 star private game lodges to top resorts, hotels, exclusive guest houses and boutique hotels and luxury villas.
We offer the following training: game lodge butler training, housekeeping training, waiter training, front office training, customer service course, guest house management courses and many other short courses in the hospitality industry.
Our offer on-site training to hospitality establishments in all provinces of South Africa and other countries. We also offer a wide range of distance learning courses.
In Which Countries Do We Deliver Our On-site Training:
Our unique on site training is delivered to any hospitality establishment across Africa including South Africa, Lesotho, eSwatini, Namibia, Botswana, Mozambique, Zimbabwe, Zambia, Malawi, Kenya, Tanzania, Rwanda, Ghana, UAE, Qatar, Maldives, and the Middle East. Our experience in working with top hospitality establishments has helped us become Africa's leading hospitality training provider.
What Makes Us Unique And Different From Other Training Providers?
At Sam Hospitality, we understand that each hotel, game lodge, resort, villa or guest house is unique. We discuss with each company management to identify your training needs that will best achieve each company’s objectives.
We incorporate our training with your existing standard operating procedures (SOPs), thus giving your staff training that is specific to their organization, using the language that they understand. This is what makes us unique and what makes many establishments enjoy working with us.
There are 100’s of providers, consultants and operators that come with the same “standard” rigid formulas for management, standardized packages and expensive but unnecessary organizational structures. We offer you tailored solutions and what we think you need and not the one-size-fits-all approach.
On site/ In-house Hospitality Training:
We will deliver training on site, at your designated venue, at an agreed time frames. Customized training material is developed to the client’s specifications and needs.
All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment. We tailor programs to suit your specific course and within time frames chosen by you.
The beauty about onsite training is that you do not have to worry about travel and accommodation expenses for your staff. We come to you and you only accommodate us for the duration of the training.
Distance Learning Courses:
Are you looking at booking your staff any our distance learning courses? We offer good discounts to hotels that enroll 10 or more staff. Staff can continue training while working.
Our distance learning allows for staff to do training during their spare time, at their own space and submit assignments whenever they are ready. Our online hospitality training courses are suitable for both hospitality establishments and individuals wanting to build a career in the hospitality industry.
We believe that there is a strong need for on-going training for hospitality staff to keep up with the ever-growing demand. Most establishments believe that staff need just a once-off training then they will manage.
We believe that training every 6 months will keep staff well informed and motivated to produce more than 5 star service. Our hotel training courses will ensure that either staff of people who want to get into the hospitality industry, offer the best possible service.
We walk the journey with you and work hand-in-hand to identify current training needs and deliver the same. As a resort, hotel, lodge or villa, you need to set a budget for staff training and development, not only because there's high staff turnover in the hospitality field, but because research has shown that hospitality establishments that invest in staff training have high staff retention.
5 Star Hospitality Training
We will all agree that maintaining 5-star hospitality standards is challenging and may be very difficult without constant monitoring of staff.
We, therefore, recommend that staff training happens every 6 - 12 months to keep the momentum and keep staff monitored and informed of the ever-evolving hospitality trends.
Let us take care of the training and development of your team while you focus on the bigger things.
The National Certificate ( Vocational ) offers learners vocational alternative to an academic Grade 10 -12 by offering specialised training on NQF levels (2 -4).
Housekeeping Course is offered by Matasolve Academy. These courses are ideal for those candidates who do not have a grade 12 qualification, but would like to enter a career path in health, development and social care fields. Learners with a grade 12 pass have an added advantage though.
Front office management course to help you lead, manage, control, and develop high-performance teams. Can be conducted on-site or in Gauteng. Suitable for hotel groups and independent establishments
This short course introduces you to the field of hotel management, and equips you with the basic knowledge and skills that you need to work towards a career in this environment.
Equip your housekeeper with the skills necessary to efficiently manage and run a home for a family
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